Cheyenne Pena
Livermore
Summary
Professional with history of driving team success and achieving organizational goals. Known for collaborative leadership, adaptability, and focus on results. Key strengths include strategic planning and effective team management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Director
American Swim Academy
Dublin, CA
05.2021 - Current
- Managed employee-related issues encompassing labor, turnover and onboarding
- Collaborated with upper management team to ensure high member retention by talking to members and ensuring all needs were being met, as well as ensuring our teaching staff was adhering to all of the (ASA) standards.
- Mentored rotating training groups of 10-12 employees
- Ensured compliance with all ASA policies and up to date trainings
- Worked with other upper management to organize specialized training for teachers such as teaching infants, adults and our elite programs
- Maintained communications with maintenance team about any needs from acute public safety issues to running log of pool chemical readings
- Hired originally as Member Service Director and saw the member service staff through the most profitable year in American swim academy history
- Worked with and trained replacement in order to move into senior management position in just over a year of employment.
Freshman Head Coach, Water Polo
Carondelet High School
Walnut Creek, CA
08.2019 - 11.2025
- Developed athletes' skills through personalized coaching, resulting in higher individual achievements.
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Designing game plans and assigning positions based on changing needs of the team.
- Understanding rules and regulations governing high school and collegiate sports
- Professionally represented the school and school district in interactions with students, parents, staff, and the community
- Maintained a safe environment and facilities for student athletes at all times
- Enforced discipline policies and emphasized sportsmanship and healthy lifestyles
Team Educator
Whole Foods Market
Dublin, CA
04.2020 - 05.2021
- Ensures all ongoing or new store training programs are successfully facilitated
- Delivers and tracks all training initiatives
- Works within training deadlines and goals
- Ensures Team Leaders collaboratively work with new Team Members during their first week
- Completes new Team Member checklist and communicates status with Team Lead
- Trains all team members on new products, their differentiation, sales tactics, and department placement
- Consistently practices and models safe use of all PPE, tools, and equipment in the department
- Consistently practices and models proper care and maintenance of all equipment
- Effectively communicates with all Team Members regarding proper department operations
- Acts as a role model for telephone answering and special order follow-through.
Front Desk Manager
Massage Envy
Dublin, CA
10.2019 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Key Holder Supervisor
Hot Topic
Pleasanton, CA
06.2013 - 08.2019
- Completed store opening and closing procedures.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Lifeguard
Livermore Area Recreation & Park District (LARPD)
Livermore, CA
06.2013 - 08.2017
- Monitored pool activities to ensure safety and compliance with regulations.
- Administered first aid and responded appropriately to emergencies
- Conducted regular safety drills to maintain readiness among staff and patrons.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Enforced facility rules and provided guidance to promote safe swimming practices.
Education
Bachelor -
California State University, East Bay
Hayward, CA08.2019
High School -
Granada High School
Skills
- Operations Management
- Strong Communication abilities
- Problem Resolution
- Decision-Making
- Business administration
- Staff development
- Creative direction
Certification
- First Aid
- CPR
Awards
- Assistant Director of the Year (ASA) 2025
- Senior Operations Manager of the Year (ASA) 2023
- Core Value Recipient (ASA) 2022
Timeline
Assistant Director
American Swim Academy
05.2021 - Current
Team Educator
Whole Foods Market
04.2020 - 05.2021
Front Desk Manager
Massage Envy
10.2019 - 04.2020
Freshman Head Coach, Water Polo
Carondelet High School
08.2019 - 11.2025
Lifeguard
Livermore Area Recreation & Park District (LARPD)
06.2013 - 08.2017
Key Holder Supervisor
Hot Topic
06.2013 - 08.2019
Bachelor -
California State University, East Bay
High School -
Granada High School