Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Ramos

Ft Huachuca,Arizona

Summary

Rational Tech Support with 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

6
6
years of professional experience

Work History

Manager of Technology & Business Analytics

Stoner's Pizza Joint
12.2020 - Current
  • Provided leadership and support for IT department.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Recruited and trained IT team members.
  • Developed suggestions for technical process improvements to optimize resources.
  • Assisted with opening new locations and onboarding
  • Collaborated with stakeholders to transform client requirements into turnkey solutions.
  • Enhanced and reconstructed computer systems to increase efficiency.
  • Handled any additional POS and backend training that was required and/or requested.

General Manager

Stoner's Pizza Joint
12.2019 - 12.2020
  • Implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Shift Lead

Stoner's Pizza Joint
12.2018 - 12.2019
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Trainer

Loves Travel Truck Stop
11.2017 - 12.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.

Education

High School Diploma -

Cooper High School/Home Schooled
Abilene, TX
05.2016

Skills

  • Data Management
  • Office Management Technologies
  • Data Analysis
  • Restaurant Menu Building
  • Detail Oriented Training
  • Customer Service
  • Customer Satisfaction
  • Product Integration
  • Customer Loyalty
  • Operating System Installation
  • Research

Timeline

Manager of Technology & Business Analytics

Stoner's Pizza Joint
12.2020 - Current

General Manager

Stoner's Pizza Joint
12.2019 - 12.2020

Shift Lead

Stoner's Pizza Joint
12.2018 - 12.2019

Trainer

Loves Travel Truck Stop
11.2017 - 12.2018

High School Diploma -

Cooper High School/Home Schooled

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Cheyenne Ramos