Total Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Provides exceptional service to clients by understanding customer needs and delivering customized solutions.
Skilled in CRM, Compliance, and Data Entry.
Adapts to new challenges and environments quickly.
Pilot for Total Service program at Wise, offering actionable feedback to stakeholders and providing white glove service to clients.
Helped to onboard healthcare solutions for employees across the company through collaboration with People team.
90+% QA scores reliably.
Helped to set the standard for Quality and other metrics in my role.