Cheyenne Randell
Valrico,FL
Summary
Total Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Provides exceptional service to clients by understanding customer needs and delivering customized solutions.
Skilled in CRM, Compliance, and Data Entry.
Adapts to new challenges and environments quickly.
Overview
5
5
years of professional experience
Work History
Total Service Representative - Business
Wise
01.2023 - Current
- Deliver service to high-value business clients by maintaining ownership of cases through all stages of resolution.
- Coordinate actions of AML, KYC, and Operations teams to ensure accurate case handling with minimal effort/touchpoints on the client's part.
- Handle large transfers from start to finish, walking clients and their banks through every step of the transfer and KYC processes.
- Work closely with Business Development team to onboard businesses worth 800k+ GBP in lifetime value.
- Offer advice and advanced product knowledge to ensure client agency in using our service.
- Train new personnel on product knowledge, soft skills, and case ownership.
Branch Manager
Orlando Medical Alliance LLC
10.2021 - 01.2023
- Handle scheduling and staffing of physicians to offer consults in office, up to 30 patients per day.
- Maintain strict HIPAA and DOH compliance through filing systems, reporting to proper agencies, and privacy policy.
- Ensure accurate Data Entry
- Vendor outreach and coordination.
- Responsible for continued growth of branch through local business relationships and outreach to patients.
- Handle billing of patients, cash tills, and safe deposits
Education
Some College - Network And System Administration
Hillsborough Community College
Tampa, FLSkills
- Cross-Selling
- Product Knowledge
- Account Management
- Customer Relationship Management
- Business Development
- Creative Problem Solving
- Complaint Handling
- Data Entry
Accomplishments
Pilot for Total Service program at Wise, offering actionable feedback to stakeholders and providing white glove service to clients.
Helped to onboard healthcare solutions for employees across the company through collaboration with People team.
90+% QA scores reliably.
Helped to set the standard for Quality and other metrics in my role.
Timeline
Total Service Representative - Business
Wise
01.2023 - Current
Branch Manager
Orlando Medical Alliance LLC
10.2021 - 01.2023
Some College - Network And System Administration
Hillsborough Community College
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