CHEYENNE RIEKER
Laurette Gracia
League City
15
years of professional experience
Passionate about ensuring customer satisfaction through exceptional service and support, I possess strong oral and written communication skills, active listening, and analytical problem-solving abilities.
As a dedicated job seeker with exceptional organizational abilities, I’ve successfully managed multiple projects simultaneously while ensuring accuracy. I prioritize tasks and consistently meet deadlines. I’m recognized for my adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, I’m poised to contribute to team success and achieve positive results. I’m ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Dental Assistant
3 Months- Assisted dentists during procedures, anticipating needs and maintaining sterile technique.
- Prepared treatment rooms and sterilized instruments to support efficient patient flow.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Educated patients on post-treatment care, oral hygiene, and appointment expectations.
- Coordinated scheduling, charting, and clinical readiness for smooth daily operations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Airbnb Cleaner
2 Years 4 Months- Cleaned Airbnb turnovers, restoring guest-ready spaces between bookings.
- Sanitized kitchens, bathrooms, and high-touch surfaces to maintain hygiene standards.
- Changed linens, made beds, and replenished guest amenities with attention to detail.
- Inspected rooms for damages, missing items, and maintenance needs before check-in.
- Organized cleaning supplies, restocked inventory, and maintained equipment readiness.
- Coordinated priority cleans around same-day arrivals and tight turnover schedules.
CUSTOMER SERVICE REPRESENTATIVE
3 Years 9 Months- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, resolved concerns promptly, and escalated significant issues to supervisor for timely resolution.
- Managed high volume of customer calls efficiently, ensuring minimal wait times to improve customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CUSTOMER SERVICE ASSOCIATE, CASHIER
1 Year 7 Months- Assisted large volume of customers with inquiries daily. of customers every day with positive attitude and focus on customer satisfaction.
- Listened actively to customers, resolved concerns swiftly, and escalated major issues to supervisor when necessary.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized internal software and tools to address customer needs and resolve issues efficiently.
- Provided prompt service to ensure customer satisfaction. to prioritize customer needs.
Education
GED
No Degree
No Degree
No Degree
Skills
Dental practice management
Digital X-ray proficiency
Equipment sterilization
Mobile device software
Customer Service
Active Listening
Patient education
Documentation
Data confidentiality
Insurance claims management
Microsoft Word
Radiation safety compliance
Microsoft Dynamics GP
X-ray imaging techniques
Order Fulfillment
Computer Proficiency
Professional etiquette
Personal Information
Title: NURSING STUDENT
Timeline
Dental Assistant
Today's Dentistry
07.2026 - CurrentRead More
Airbnb Cleaner
Laurette Gracia
06.2024 - CurrentRead More
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