Cheyenne Samuel
Brooklyn
Summary
Dedicated Telehealth Care Concierge with over 3 years of experience in healthcare operations and administrative support. Successfully improved scheduling efficiency and boosted patient engagement through proactive outreach for missed appointments. Skilled in EMR/CRM systems, HIPAA compliance, and coordinating clinical workflows. Known for strong organizational skills and attention to detail, bringing expertise to optimize operations and enhance patient experiences.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Care Concierge
K Health
NY
09.2025 - Current
- Served as primary contact for 300+ patients monthly, onboarding and verifying insurance and IDs to ensure eligibility and compliance.
- Scheduled and coordinated appointments and follow-ups, significantly improving scheduling efficiency.
- Maintained accurate patient records in CRM and EMR systems, enhancing data accuracy and ensuring HIPAA compliance.
- Communicated effectively with patients, providers, and clinical teams to facilitate care coordination and reduce follow-up delays.
- Initiated outreach for missed appointments, boosting patient engagement and adherence to treatment plans.
- Generated weekly reports on care trends and patient data to inform operational improvements.
Call Center Representative
Medical Offices of Manhattan
NY
12.2024 - 09.2025
- Handled 60+ inbound calls daily, assisting patients with appointment scheduling, insurance verification, and medical inquiries.
- Provided accurate explanations of office policies and services, reducing patient confusion and enhancing satisfaction.
- Maintained patient records with precision using electronic health record software, ensuring compliance with HIPAA regulations.
- Coordinated urgent messages and follow-ups with clinical staff, enhancing response times and streamlining workflows.
Customer Service Representative
Select Health of SC
SC
02.2023 - 12.2024
- Handled 50+ inbound and outbound calls daily, providing coverage information and Medicaid renewal assistance to members.
- Explained complex insurance terms clearly, enhancing member understanding and satisfaction.
- Documented all interactions accurately in the EMR system, maintaining compliance with privacy standards.
- Resolved claims disputes and coverage issues efficiently, contributing to a reduction in resolution time.
Care Advocate
PEC 360
SC
10.2022 - 02.2023
- Managed high volume of inbound and outbound calls, ensuring timely patient communication and support.
- Assisted patients in scheduling doctors' appointments, improving care access and continuity.
- Verified active insurance eligibility to confirm provider coverage, supporting accurate billing workflows.
- Documented all patient interactions accurately in EMR systems, ensuring compliance and data integrity.
Education
Occupational Studies Degree -
Swedish Institute
NYSkills
Skills - Core Skills
Advanced, Advanced, Advanced, Advanced, Intermediate, Intermediate, Intermediate, Advanced, Advanced, Intermediate, Professional, Advanced, Intermediate
Timeline
Care Concierge
K Health
09.2025 - Current
Call Center Representative
Medical Offices of Manhattan
12.2024 - 09.2025
Customer Service Representative
Select Health of SC
02.2023 - 12.2024
Care Advocate
PEC 360
10.2022 - 02.2023
Occupational Studies Degree -
Swedish Institute