Cheyenne Schook
Kenosha,WI
Summary
Dynamic manager with a proven track record at Atlas Gym, excelling in team leadership and customer service. Enhanced member satisfaction through effective problem resolution and innovative marketing strategies. Skilled in budgeting and time management, I foster high-performing teams and drive engagement, resulting in increased clientele and a thriving business environment.
Overview
4
4
years of professional experience
Work History
Manager
Atlas Gym
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
Member Service Representative
Atlas Gym
02.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Verified customer identification and documentation for compliant transactions.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Sales Associate
Clarks Shoes
12.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Sports And Health Science
American Public University
Charles Town, WV02-2026
High School Diploma -
Wisconsin Virtual Academy High School
McFarland, WI06-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Shift scheduling
- Marketing
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Positive attitude
- Attention to detail
Timeline
Manager
Atlas Gym
04.2023 - Current
Member Service Representative
Atlas Gym
02.2021 - 04.2023
Sales Associate
Clarks Shoes
12.2020 - 02.2021
Bachelor of Science - Sports And Health Science
American Public University
High School Diploma -
Wisconsin Virtual Academy High School
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