Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cheyenne Sharp

Houston,TX

Summary

Customer-oriented server with excellent interpersonal and communication skills. Has experience in a high volume beverage and nightclub setting.Food and beverage expert, with up selling capabilities. Recently licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Handled minimums, collected I.D., credit cards, as well as pre authorized credit cards. Hotel dining and catering professional versed in guest services food and beverage operations. Experienced in large scale events.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Hyde Staples
10.2021 - 05.2022


  • Built guest satisfaction
  • Brought out bottles for guest
  • Poured champagne and made mixed drinks for guests
  • Assisted coworkers whenever possible
  • Consistently provided professional, friendly, and engaging service
  • made sure Vip table was ready for bottle service customers
  • Maintained knowledge of menu items, specials, liquor brands, beers, and non alcoholic auditions
  • collected guests ID and credit card, Pre Authorized credit cards.
  • Quickly recorded transactions in micros system to deliver prompt service
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Security Officer

GardaWorld Security
08.2023 - Current
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Receptionist

Four Season Hotel
11.2022 - 06.2023
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Bachelor Of Business - Entrepreneurship

University of Houston
Houston, TX
08.2022

GED - Business

Duncanville High School
Duncanville, TX
05.2021

Skills

  • Guest relations professional
  • Cash handling expert
  • Up-selling capability
  • Bar terminology
  • Food Handler Certificate
  • Rapid order processing
  • Customer-focused
  • strong client interaction skills
  • Personable and affable
  • High Volume experience
  • Superb attention to detail
  • organized
  • Willing to work nights and weekends
  • Opening and closing procedures
  • Expertise in invoice and payment transactions
  • Completed Star Training session
  • Guest Service
  • Customer Interaction
  • Team Collaboration
  • Dining Area Maintenance
  • Guest Relations Management
  • Reservations Management
  • Service Prioritization
  • Cash Handling
  • Tableside Service
  • Ability to Lift 30 Pounds
  • Team Player
  • Hospitality Best Practices
  • High-Volume Dining
  • High Energy and Stamina

Accomplishments

  • Supervised team of Number staff members.

Certification

  • cosmetologist - 2022
  • Certified lash tech

Timeline

Security Officer

GardaWorld Security
08.2023 - Current

Receptionist

Four Season Hotel
11.2022 - 06.2023

Server

Hyde Staples
10.2021 - 05.2022

Bachelor Of Business - Entrepreneurship

University of Houston

GED - Business

Duncanville High School

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Cheyenne Sharp