CHEYENNE SMITH
Bossier City,US
Summary
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction. Recent graduate with foundational knowledge in psychology and hands-on experience gained through academic projects and my work. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
Work History
Virtual Teller
Barksdale Federal Credit Union
Bossier City, LA
04.2023 - Current
- Verified the accuracy of customer account information prior to processing transactions.
- Examined checks to confirm endorsements.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Used computers and calculators to calculate daily transactions.
- Arranged money received in cash boxes and coin dispensers according to denomination.
- Balanced cash drawer daily at the end of each shift to ensure accuracy.
- Followed security protocols when opening and closing the branch office each day.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Member Service Representative
Barksdale Federal Credit Union
Shreveport, LA
12.2022 - 04.2023
- Identified opportunities for cross-selling additional bank products or services based on member needs.
- Referred unresolved customer grievances to designated departments for further investigation.
- Demonstrated expertise in customer service, resolving complex inquiries, and problem solving.
- Partnered with branch leadership to maintain operational integrity while mitigating risk.
- Tracked daily transactions using automated systems for accuracy and completeness.
- Implemented best practices related to customer service standards and operational procedures.
- Developed relationships with members to build loyalty and trust.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Key Carrier
TJ Maxx
Bossier City, LA
03.2021 - 09.2022
- Assessed client's needs by discussing hair type, face shape, lifestyle and desired results.
- Utilized creative problem solving skills when dealing with difficult situations.
- Performed basic reception duties including scheduling appointments and answering phones.
- Built long-term relationships with clients to promote brand reputation and secure continued business.
- Assisted other team members during busy periods or special events.
- Coordinated schedules with clients to provide prompt assistance with daily activities.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
Stylist
David's Bridal
Monroe, LA
03.2021 - 09.2022
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
Education
Bachelor Of Arts - Forensic Psychology
Southern New Hampshire University
Manchester, NH06.2024
Associate In Science (A.S.) - Criminal Justice
Bossier Parish Community College
Bossier Parish05.2019
Skills
- Cash Handling Expertise
- Banking Principles
- Credit Management
- Commercial Banking
- Opening and Closing Procedures
- Bank Secrecy Act
- Customer Satisfaction
- Financial Transactions
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Friendly
Timeline
Virtual Teller
Barksdale Federal Credit Union
04.2023 - Current
Member Service Representative
Barksdale Federal Credit Union
12.2022 - 04.2023
Key Carrier
TJ Maxx
03.2021 - 09.2022
Stylist
David's Bridal
03.2021 - 09.2022
Associate In Science (A.S.) - Criminal Justice
Bossier Parish Community College
Bachelor Of Arts - Forensic Psychology
Southern New Hampshire University