- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Mindfulness Practices
- Volunteer Work
- Animal Care
- Reading
- Crafting and DIY Projects
- Camping
Cheyenne Southard
Sharon,WI
Summary
Dynamic and adaptable headworker with a strong background in customer service at Nayeli's Pizza. Proven ability to resolve complaints and train staff, enhancing team performance. Skilled in cash handling and effective communication, fostering positive relationships with clients and ensuring satisfaction. Committed to maintaining high standards in fast-paced environments. Also a Pet Sitter with strong background in animal care and welfare. Skilled in feeding, grooming, and administering medications, with focus on ensuring pets' well-being and comfort. Highly adaptable, known for fostering collaborative environment and achieving reliable results. Recognized for excellent communication, problem-solving, and dependable nature in meeting pet owners' needs.
Overview
5
5
years of professional experience
Work History
Waitress
Nayeli's Pizza
03.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Trained new staff on menu items, service protocols, and company standards for excellence.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering repeat business.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Babysitter
Parents Of Children
07.2020 - Current
- Supervised children's activities, ensuring safety and engagement during playtime.
- Maintained clear communication with parents regarding daily activities and child progress.
- Established routines for meal preparation, hygiene, and bedtime to support healthy habits.
- Provided emotional support to children, fostering a nurturing environment for development.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Planned fun outings and educational activities to keep children entertained.
- Implemented reward system for chores and homework, motivating positive behavior.
- Monitored progress in self-care tasks, encouraging independence.
- Negotiated conflict between children, teaching resolution skills and empathy.
- Facilitated creative play and crafts to stimulate imagination and fine motor skills.
- Monitored children's activities to verify safety and wellbeing.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
Pet Sitter
Pet Owners
07.2022 - 04.2023
- Provided compassionate care for pets, ensuring well-being and comfort during visits.
- Developed tailored exercise routines to meet individual pet needs and preferences.
- Maintained accurate records of pet health, behavior, and special requirements for owners.
- Communicated effectively with pet owners regarding daily activities and any concerns.
- Cultivated strong relationships with clients, resulting in repeat bookings and referrals.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
Education
Associate Degree - Veterinary Science
Gateway Technical College
Kenosha, WI04-2027
High School Diploma -
Big Foot Union High School District
Walworth, WI06-2024
Skills
- Customer service
- Cash handling
- Staff training
- Complaint resolution
- Time management
- Safety compliance
- Communication skills
- Pet care techniques
- Active listening
- Quick Learner
- Adaptable
Interests
Timeline
Waitress
Nayeli's Pizza
03.2024 - Current
Pet Sitter
Pet Owners
07.2022 - 04.2023
Babysitter
Parents Of Children
07.2020 - Current
Associate Degree - Veterinary Science
Gateway Technical College
High School Diploma -
Big Foot Union High School District