Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Stack

Greenfield,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Account Manager

MTD Micro Molding
Charlton, MA
01.2021 - Current
  • Develop and maintain relationships with key accounts to ensure customer satisfaction.
  • Conduct quarterly business reviews with accounts to understand forecasting needs while keeping them updated on new technology at MTD.
  • Present micro molding services and capabilities to potential customers to ultimately teach engineers of what is possible for their complex medical devices.
  • Conduct market research to identify potential customers.
  • Qualify potential leads by conducting project discussion calls and understanding if their needs align with MTD's core competencies.
  • Maintain accurate records of all customer interactions in the CRM system and creating follow up tasks appropriately to stay on top of action items.

QMS Technician/ISO Management Representative

MTD Micro Molding
Charlton, MA
10.2019 - 01.2021
  • Perform audits on all standard operating processes to ensure compliance to ISO Standards.
  • Maintain accurate records for all quality management system procedures to comply with the ISO standards and the FDA.
  • Create procedures, forms, and work instructions for continuous improvement.
  • Perform final verification on all shipment documentation and sign off for shipment release.
  • Control, release, and train documents such as customer prints, procedures, forms, etc. to ensure staff is working to current revisions of documents.

Branch Team Leader

Digital Federal Credit Union
Leominster, MA
01.2019 - 09.2019
  • Manage the branch in the absence of the branch manager and assistant branch manager.
  • Lead a team of ten tellers to achieve their monthly goals and perform day to day branch duties for a fully operational branch.
  • Track teller performances and goals, instilling performance plans for those who are not meeting the assigned goals.
  • Understand the branch cash needs, order cash weekly, and balance all vaults daily.

Member Service Representative

Digital Federal Credit Union
Leominster, MA
07.2017 - 12.2018
  • Collaborated with Account Services, Collections, and Loan Office to resolve any member problems.
  • Initiate loan applications with the member in office and underwrite the loan accurately to ensure the member's financial success.
  • Hit Monthly goals on opening different accounts, such as (25 Checking accounts, 20 credit cards, 25 savings accounts, 25 car loans, 10 mortgages)
  • Enhanced member relationships by providing excellent service and financial support during each interaction.

Education

Bachelor of Science - Business Administration

Fitchburg State University
Fitchburg, MA

Skills

  • Lead Development
  • Revenue Generation
  • Account Servicing
  • Account Management
  • Client Relationship Management
  • Project Management
  • Customer Service
  • Team Supervision
  • Quality Improvement
  • Cash Handling
  • Coaching and Mentoring

Timeline

Account Manager

MTD Micro Molding
01.2021 - Current

QMS Technician/ISO Management Representative

MTD Micro Molding
10.2019 - 01.2021

Branch Team Leader

Digital Federal Credit Union
01.2019 - 09.2019

Member Service Representative

Digital Federal Credit Union
07.2017 - 12.2018

Bachelor of Science - Business Administration

Fitchburg State University

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Cheyenne Stack