Cheyenne Stokes
St. Cloud,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Bakery Clerk
Publix Supermarket
Saint Cloud, FL
09.2016 - Current
- Assisted customers by answering questions and fulfilling requests.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Bachelor of Arts - Teaching
UCF
Orlando12.2023
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2020
Skills
- Customer Service
- Strong Communication and Interpersonal Skill
- Retail Metrics and Goals
- Sales and Promotions
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Product Knowledge
- Exceeding Customer Expectations
- Returns and Exchanges
- Team Cooperation
Timeline
Bakery Clerk
Publix Supermarket
09.2016 - Current
Bachelor of Arts - Teaching
UCF
Associate of Arts - General Studies
Valencia College
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