Cheyenne Vance

communicating with members regarding...

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and submitting claims, improving overall user experience.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Enhanced client recovery by providing emotional support and practical guidance.
• Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
• Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
• Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
• Curriculum building for classes, workshops, OHA training, and personal client interactions

• Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
• Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
• Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.

• Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
• Enhanced equipment efficiency with routine maintenance, cleaning, and lubrication tasks.
• Collaborated with other team members to complete complex repair projects within deadline constraints.
• Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
• Responding quickly to customer inquires and concerns to drive customer satisfaction and maximize retention.