Cheyenne Wyatt
Property & Casualty Insurance Agent
Louisville,KY
Summary
Licensed Property & Casualty Insurance Agent in Kentucky with a strong background in customer service, team leadership, and administrative support. Known for efficiently managing teams, resolving client concerns, and maintaining accurate documentation in fast-paced environments. Highly organized, adaptable, and eager to transition into the insurance industry with a focus on remote support and policyholder service.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist Manager
The Auction Hub
07.2014 - Current
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Facilitated seamless communication between departments as the primary point of contact for incoming calls, messages, and inquiries.
- Greeted and assisted clients, providing professional support and improving visitor satisfaction.
- Responded to inquiries and resolved customer issues, ensuring timely escalation when necessary.
- Maintained accurate appointment schedules and monitored front desk operations to ensure efficiency.
- Prepared internal reports and spreadsheets to support daily business operations and executive decisions.
- Enforced visitor and staff security protocols, contributing to a safe and welcoming environment.
Team Lead
TechStyle
12.2012 - 07.2014
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor of Arts - Graphic Design
Kentucky Wesleyan College
Owensboro, United States 08.2023 - 05.2026
Skills
Property & Casualty Insurance Knowledge
Data Entry & Documentation
Microsoft Office (Excel, Word, Outlook)
Scheduling & Workflow Optimization
Call Handling & Escalation Management
Team Leadership & Training
Customer Service & Client Relations
Property & Casualty Insurance Knowledge
Licenses
Property & Casualty Insurance License – Kentucky
Issued: May 2025 | Kentucky Department of Insurance
Timeline
Bachelor of Arts - Graphic Design
Kentucky Wesleyan College
08.2023 - 05.2026
Receptionist Manager
The Auction Hub
07.2014 - Current
Team Lead
TechStyle
12.2012 - 07.2014
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