Cheyenne W. Thompson
Flagstaff,AZ
Summary
Dedicated and personable professional with a strong foundation in customer service and a natural talent for connecting with clients. Confident and skilled in delivering exceptional service within fast-paced settings, consistently driving customer satisfaction and fostering positive interactions. Recognized for excellent communication, a personable approach, and a talent for building lasting relationships that encourage repeat business. Highly organized and focused on delivering value, I am committed to surpassing sales targets while ensuring a positive, engaging experience for every client
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Pine Canyon Golf Club
Flagstaff, AZ
05.2024 - 09.2024
- Greet and check in club members and guests warmly, ensuring they feel welcomed and valued upon arrival.
- Manage reservations for dining and clubhouse events, maintaining an organized seating plan and waitlist.
- Coordinate with clubhouse staff to facilitate a smooth dining experience, communicating guest preferences and special requests.
- Answer phone calls confidently, providing information about club services, events, and amenities.
- Maintain the cleanliness and organization of the reception and dining areas, setting a high standard of presentation in line with the club’s image.
Tribal Gaming Agent
Navajo Nation - Indian Gaming Regulatory
Flagstaff, AZ
02.2024 - 06.2024
- Monitor casino floor and games (table games, slot machines) for compliance with gaming laws and regulations.
- Ensure compliance with Federal, State, and Navajo Nation gaming laws and Internal Control Systems.
- Observe employees, customers, and transactions, documenting incidents, violations, and reports.
- Follow up on corrective actions and prevent cheating or illegal gaming device use.
- Monitor transactions involving gaming money and secure areas in the casino.
- Issue badges per the Licensing Manager’s approval.
- Review logs (e.g., key control logs) for accountability and document key usage.
- Assist in surveillance room operations and provide escorts when needed.
- Review surveillance footage for policy compliance and investigate patron disputes or policy violations.
- Ensure the safety of patrons and employees, protect assets, and maintain effective working relationships.
- Occasionally conduct slot compliance activities, prepare reports, and gather statistics.
Tribal Security Officer
Twin Arrows Navajo Casino Resort
Flagstaff, AZ
10.2023 - 02.2024
- Monitor casino floors, entrances, and secure areas, ensuring the safety of guests, employees, and assets.
- Enforce all Federal, State, and Tribal gaming regulations and internal control policies to maintain a safe environment.
- Observe patrons and staff for suspicious behavior, unauthorized activities, or policy violations, taking appropriate action as needed.
- Conduct regular patrols of the casino property, including parking lots and restricted areas, to deter theft, vandalism, and other incidents.
- Respond promptly and professionally to emergencies, disturbances, and medical incidents, coordinating with law enforcement or medical personnel as required.
- Document incidents thoroughly in reports, including all observations, actions taken, and outcomes, to support accurate record-keeping and investigations.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ05-2023
Skills
- Customer Service
- Complaint resolution
- Customer Relationship Management
- Problem-solving skills
- Interpersonal Skills
- Guest Relations
- Customer communications
Languages
Spanish
Limited
References
References available upon request.
Timeline
Restaurant Hostess
Pine Canyon Golf Club
05.2024 - 09.2024
Tribal Gaming Agent
Navajo Nation - Indian Gaming Regulatory
02.2024 - 06.2024
Tribal Security Officer
Twin Arrows Navajo Casino Resort
10.2023 - 02.2024
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Similar Profiles
Jacob PelinoJacob Pelino
Director of Hospitality at Pine Canyon Country ClubDirector of Hospitality at Pine Canyon Country Club
Julianna RoseJulianna Rose
Camp Counselor at Pine Canyon County ClubCamp Counselor at Pine Canyon County Club
Charlie PallittoCharlie Pallitto
Outside Operations at Pine Barrens Golf ClubOutside Operations at Pine Barrens Golf Club