Cheryl Goetz
Plain City,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to help team achieve company goals.
Overview
44
44
years of professional experience
Work History
Claims Examiner 3 /Customer Service Representative
State of Ohio Industrial Commission
02.1992 - 02.2023
- Set Commission Level hearings, processed third level appeals granted by Commissioners
- Performed data entry into the computer system to record information regarding claim status.
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
- Analyzed customer complaints, identified root causes of problems, and developed corrective action plans.
- Reviewed medical records and documents to determine coverage eligibility of claims for insurance benefits.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
Accounts Payable Clerk
W.W. Williams Co.
02.1979 - 02.1986
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
Education
High School Diploma -
Shawnee High School
Lima, OH06.1972
Skills
- Claims Processing
- Claims Evaluation
- Data Verification
- Team Collaboration
- Relationship Building
- Customer Service and Support
Timeline
Claims Examiner 3 /Customer Service Representative
State of Ohio Industrial Commission
02.1992 - 02.2023
Accounts Payable Clerk
W.W. Williams Co.
02.1979 - 02.1986
High School Diploma -
Shawnee High School
Similar Profiles
KAYLA PARILLOKAYLA PARILLO
Senior Financial Analyst at Ohio Ethics Commission- State of OhioSenior Financial Analyst at Ohio Ethics Commission- State of Ohio
Erika YoungErika Young
Claims Examiner 2 at Ohio Industrial CommissionClaims Examiner 2 at Ohio Industrial Commission
Kevin PaullinKevin Paullin
Gaming Enforcement Agent at State Of Ohio Casino Control CommissionGaming Enforcement Agent at State Of Ohio Casino Control Commission