Cheyla Tineo
Glendale,AZ
Summary
I am actively pursuing a position within a professional setting that allows me to broaden and refine the expertise I have developed over five years as a loan consultant. My objective is to contribute to the enhancement of the company's productivity and reputation, while simultaneously advancing my own professional growth.
Overview
9
9
years of professional experience
Work History
Personal Loan Consultant
Lendmark Financial Services
12.2018 - Current
- Underwriting applications- checking credit history, verifying debt to income, approving or denning applications loan size base on risk factors, working 40+ applications queue, adding assets, creating quotes, APR, verifying customer income.
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
- Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Reduced turnaround time for loan approvals by diligently reviewing applications and promptly addressing any discrepancies.
- Utilized advanced organizational skills to manage multiple files simultaneously, prioritizing tasks based on urgency and importance.
- Leveraged excellent interpersonal skills when interacting with clients, building rapport and trust throughout the entire lending process.
- Maximized revenue generation with consistent achievement of sales targets for personal loans
Branch Manager
Boost Mobile
03.2017 - 12.2018
- Managed store budget effectively, maintaining careful control over expenses while maximizing revenue opportunities.
- Increased customer satisfaction by providing personalized service and tailored product recommendations.
- Streamlined sales processes for increased efficiency and enhanced team performance.
- Ensured smooth store operations by managing staff schedules, inventory levels, and loss prevention efforts.
- Analyzed daily sales reports to identify areas of opportunity for improvement within the store.
- Led a top-performing sales team through effective coaching, motivation, and training.
- Built a high-performance team culture focused on exceeding sales targets through ongoing coaching and recognition of achievements.
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
Sales Associate
T-Mobile
10.2015 - 03.2017
- Worked closely with store management to identify areas for improvement, leading to increased operational efficiency and overall team success.
- Generated new business leads through proactive outreach, cold calling, and networking events.
- Implemented successful upselling techniques to promote higher-value products and maximize overall transaction value.
- Leveraged social media platforms for promotional activities that contributed to increased brand awareness and foot traffic instore.
- Managed inventory levels effectively, ensuring optimal stock availability to minimize lost sales opportunities.
- Developed a deep understanding of the latest wireless technology trends to stay ahead in the competitive market.
- Delivered informative product demonstrations and presentations to customers, resulting in increased product interest and sales conversions.
Education
Bachelor Of Applied Science - Information Technology
Phoenix College
Phoenix, AZ05.2017
Skills
- Bilingual - Spanish
- Notary Agent
- Loan structuring
- Risk evaluation
- Client Relationship Building
- Portfolio Management
- Analytical and Critical Thinking
- Relationship Management
- Financial Service Solutions
- Internal Controls
Timeline
Personal Loan Consultant
Lendmark Financial Services
12.2018 - Current
Branch Manager
Boost Mobile
03.2017 - 12.2018
Sales Associate
T-Mobile
10.2015 - 03.2017
Bachelor Of Applied Science - Information Technology
Phoenix College
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