Cheylla Dennis
Conroe
Summary
Dynamic and results-driven professional with a strong background in customer service, account management and administrative support, ready to contribute to organizational success. Proven ability to enhance customer satisfaction and streamline operations through exceptional interpersonal skills and attention to detail. Committed to leveraging expertise to drive positive outcomes and foster collaborative work environments. Eager to discuss how these unique skills align with the needs of your company.
Overview
2027
2027
years of professional experience
Work History
Childcare Provider/Teacher/Tutor
The Way Bible Academy
2016 - Current
- Managed daily operations and upheld safety protocols for 10+ children in group environments.
- Designed interactive lesson plans to foster social and cognitive growth.
- Collaborate with parents to convey child progress and address concerns.
- Design age-appropriate educational games that elevate engagement in learning processes.
- Direct budgeting processes, curriculum oversight, and resource provision for 5+ families participating in co-op
- Facilitate organization of field trips and community events.
- Support nutritional initiatives and health programs.
Assistant Guest Services Manager
Target
01.2009 - 01.2015
- Manage daily cash office operations (send and order money to and from bank.)
- Supervise 15+ employees to ensure adherence to daily core roles and responsibilities.
- Delegate break times and duties to employees.
- Facilitate resolution of customer concerns and price adjustments for cashiers and guest service representatives.
- Drive product sales and Target credit/debit card applications.
- Cross Training
- Logistics (Price Accuracy, clearance, and AD/signing setup)
- Presentation (Sales Planners)
- Perishables (Market Food, outdated, damaged goods)
- Coordinated operations for Starbucks and Pizza Hut locations to maximize efficiency. Managed inventory control and supply chain processes for both food outlets. Trained staff in customer service excellence and operational procedures. Implemented promotional strategies to increase sales and customer engagement.
Assistant Manager
Discover Financial Services, DFS
01.2015 - 2017
- Facilitate card members' understanding of credit inquiries and highlight features and benefits of various financial products and services.
- Billing and collections assistance.
- Manage payment discrepancies, adjustments, and information modifications.
- Strengthens 10+ employee capabilities and teamwork by creating inclusive, motivating environment focused on trust and empowerment
- Facilitates employee development through discovery of both formal and informal platforms to impart knowledge and expertise.
- Enhances workflow by distributing and redistributing work activities to team members.
- Guarantees accountability for results by adhering to established procedures and consistently achieving high standards of accuracy and efficiency in all tasks.
- Developed training materials to improve onboarding processes and resource accessibility.
- Mentored team members to enhance performance and foster professional growth.
Education
Education Administration
Kutztown University of Pennsylvania
Kutztown, PASkills
- Effective communication and organizational abilities
- Account management
- Fast pace learner, self-starter, proficient in multi-tasking and able to work independently or as a group in a fast paced, goal oriented environment
- Computer proficient in Microsoft Office (Word, PowerPoint, Excel, etc)
- Customer Service, Management/Leadership
- Detail-oriented with client confidentiality
- Flexible and adaptable to changing business needs
- Ensure compliance with policies and procedures
Accomplishments
- Leader of the Pack and J.D Power Award (Highest customer service satisfaction)
- 6.0 Perfect Score Club (Maintaining highest scores possible for quality and account management)
Timeline
Assistant Manager
Discover Financial Services, DFS
01.2015 - 2017
Assistant Guest Services Manager
Target
01.2009 - 01.2015
Childcare Provider/Teacher/Tutor
The Way Bible Academy
2016 - Current
Education Administration
Kutztown University of Pennsylvania