Cheyna Naihe
Hilo,HI
Summary
Dynamic professional with a proven track record in customer relationship building and strong negotiation skills, honed across roles from Cashier at Walmart to Outside Sales Professional at Terminix. Excelled in creating long-lasting partnerships and driving business success, demonstrating adaptability and resilience. Achieved significant milestones in enhancing customer satisfaction and operational efficiency, leveraging goal setting and tracking to exceed expectations.
Overview
19
19
years of professional experience
Work History
Outside Sales Professional
Terminix
01.2022 - 05.2024
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed territory budget to support development of regional and territory leads.
- Built strong client rapport to establish diversified network of connections.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Established long-lasting partnerships with industry influencers, further expanding the company''s network of potential customers.
- Implemented effective time management strategies to prioritize tasks efficiently while balancing multiple responsibilities simultaneously.
Freight Associate
Home Depot
02.2019 - 01.2022
- Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
- Reduced freight damage incidents with thorough inspections and proper handling techniques.
- Enhanced shipment efficiency by implementing a streamlined loading and unloading process.
- Increased customer satisfaction by providing timely updates on shipment status and resolving issues promptly.
- Assisted in developing departmental goals, contributing to overall company objectives and growth plans.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Established positive working relationships across departments, fostering a collaborative environment that supported continuous improvement efforts.
Secretary
Mihara Transfer
02.2013 - 01.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Manager
Express Movers, LLC
11.2009 - 01.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Cashier
Walmart
05.2007 - 12.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Walmart
02.2007 - 05.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cook
Chez Monique Bar & Grill
10.2005 - 08.2006
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Education
Sociology
Dixie State University
2006 - 2007 Saint George, UTCriminal Justice
2019 - 2019 Post University
Waterbury, CTLiberal Arts And General Studies
2007- 2009 Hawaii Community College
Hilo, HIDiploma -
Waiakea High School
Hilo, HI06.2005
Skills
- Customer Relationship Building
- Strong negotiation skills
- Goal Setting and Tracking
- Adaptability and Resilience
Affiliations
2009-2013 Coach for Pana'ewa Volleyball Club
2019- Present Pa'u Rider
2022 - Present Coach & Coordinator for Pi'opi'o Bears Volleyball Club
References
Sarah Peters, OSP Terminix, 808-333-9638
Krystelle Pawai, PACT Teacher, 808-756-6599
Allison Nako'oka, Target Pharmacy, 808-437-0463
Timeline
Outside Sales Professional
Terminix
01.2022 - 05.2024
Freight Associate
Home Depot
02.2019 - 01.2022
Secretary
Mihara Transfer
02.2013 - 01.2015
Manager
Express Movers, LLC
11.2009 - 01.2015
Cashier
Walmart
05.2007 - 12.2010
Cashier
Walmart
02.2007 - 05.2007
Cook
Chez Monique Bar & Grill
10.2005 - 08.2006
Sociology
Dixie State University
Criminal Justice
2019 - 2019 Post University
Liberal Arts And General Studies
2007- 2009 Hawaii Community College
Diploma -
Waiakea High School