Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chez Singleton

Humble,TX

Summary

Detail-oriented Parole Officer with expertise in conducting investigations, managing complex caseloads, and enforcing compliance in high-stakes environments. Proficient in interviewing, information evaluation, and collaboration with stakeholders to address compliance concerns. Holds an MBA with an emphasis in Cybersecurity and a Bachelor's in Criminal Justice, combining investigative skills with analytical and regulatory knowledge.

Overview

12
12
years of professional experience

Work History

Parole Officer

Texas Department of Criminal Justice, TDCJ
11.2024 - Current

40 hours per week

  • Supervised parolees’ compliance with release conditions through field contacts and case reviews.
  • Performed home-work and collateral visits to validate accountability and support community adjustment.
  • Partnered with law enforcement treatment providers and employers, supporting supervision plans through coordinated efforts.
  • Prepared detailed supervision reports, including violation summaries and recommendation packages for revocation proceedings.
  • Reviewed offender behavior risk factors and tracked progress to support case supervision decision-making.
  • Enforced reporting requirements while responding promptly to technical violations and public safety concerns.
  • Maintained accurate case records, contact logs, and documentation within agency information systems.

City Carrier

United States Post Service
08.2020 - 11.2024

60 hours per week

  • Prepared and cased mail along delivery sequence for designated routes.
  • Provided guidance to postal customers on mail regulations, policies, and procedures, reinforcing compliance and satisfaction.
  • Managed truck loading and cargo securing practices to prevent parcel damage during delivery.
  • Transported mail collected from letter boxes along designated route using foot and vehicle methods to ensure timely service.
  • Submitted customer complaints, requests, and feedback to company management to facilitate timely resolution.
  • Delivered oversized parcels into residences to facilitate customer convenience and satisfaction.

Lead Security Officer/Field Training Officer

SOS Security LLC
03.2018 - 09.2020

70 hours per week

  • Monitored Northwestern Hospital facility through routine patrols, providing visible security presence that deterred crime and enforced compliance with rules.
  • Supervised security staff across assigned posts, ensuring shift readiness and effective coverage during transitions.
  • Trained new officers on post orders, emergency procedures, and radio communication standards.
  • Prepared incident reports, documented observations, and maintained clear communication with leadership.
  • Implemented and monitored building rules and regulations within Northwestern Hospital facility.
  • Enforced visitor management protocols by verifying credentials and recording entry logs.

Cashier

Sprint Mart
11.2015 - 03.2018

40 hours per week

  • Completed accurate processing of customer transactions through point-of-sale system.
  • Balanced cash drawer and resolved POS register discrepancies promptly.
  • Delivered efficient checkout service while greeting customers and answering questions to support positive customer experience.
  • Verified age-restricted purchases and enforced store compliance standards.
  • Restocked front-end supplies while sustaining organized checkout area.
  • Processed price checks, refunds, and payment adjustments with accuracy and timeliness.
  • Trained new cashiers on register procedures and customer service expectations.

Transporter

Hertz Car Rental
08.2014 - 03.2018

24 hours per week

  • Communicated with customers in a friendly, respectful manner, strengthening relationships.
  • Demonstrated courteous professional conduct while upholding professional appearance standards.
  • Coordinated vehicle transfers between airport and off-airport locations with safety-focused procedures.
  • Fulfilled pick-up and drop-off customer transportation requests as required.
  • Coordinate with body shops, dealerships, and insurance agents for vendor partnerships.
  • Maintain adherence to company safety policies and procedures to protect company assets.
  • Maintained consistent performance with minimal supervision and sustained high energy.
  • Verified vehicle condition, cleanliness standards, and dispatch readiness before departure.
  • Transported rental vehicles between lots, service bays, and customer pickup areas.

Education

MBA - Cybersecurity

Grand Canyon University
Phoenix, AZ
04.2026

Bachelor of Science - Criminal Justice

Jackson State University
Jackson, MS
2017

High School Diploma -

John Hope College Prep HS
Chicago, IL
2011

Skills

  • Case management
  • De-escalation techniques
  • Motivational interviewing
  • Accountability
  • Organizational skills
  • Professional boundaries
  • Integrity
  • Ethical Decision-Making
  • Adaptability and Flexibility
  • Problem-solving

Timeline

Parole Officer

Texas Department of Criminal Justice, TDCJ
11.2024 - Current

City Carrier

United States Post Service
08.2020 - 11.2024

Lead Security Officer/Field Training Officer

SOS Security LLC
03.2018 - 09.2020

Cashier

Sprint Mart
11.2015 - 03.2018

Transporter

Hertz Car Rental
08.2014 - 03.2018

MBA - Cybersecurity

Grand Canyon University

Bachelor of Science - Criminal Justice

Jackson State University

High School Diploma -

John Hope College Prep HS
Chez Singleton