CHEZZA OCSO
Modesto,CA
Summary
Dedicated home health professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Area Director of Operations
Premier Home Health
10.2024 - Current
- Established communication channels between departments, fostering collaboration and information sharing among teams.
- Provided leadership in crisis situations, effectively addressing issues and guiding teams toward resolution.
- Assisted in recruiting, hiring and training of team members.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Account Executive
Bridge Home Health
06.2023 - Current
- Developed strong relationships with clients to grow business networks.
- Updated and expanded client databases within assigned territory.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Social Service Director
Pacific Grove Healthcare Center
10.2022 - 06.2023
- Maintained thorough case history records and wrote detailed reports.
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
- Gathered community resources and coordinated referrals to obtain services.
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Maintained confidential case documentation.
Admissions Coordinator
Cypress Ridge
04.2022 - 10.2022
- Point of contact for all incoming referrals and inquires including but not limited to face to face, email, fax and phone inquires.
- Coordinate with medical, nursing, rehabilitation staff to ensure a smooth patient transition.
- Work closely with case managers, physicians, and families to ensure proper placement for patients.
- Complete admission paperwork with families and/or patients and make bed assignment.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Remain up to date with all insurance.
- Performed document filing, bookkeeping and faxing for admissions department.
CNA
Cypress Ridge
12.2020 - 10.2022
- Answered call lights and supported patient comfort and safety.
- Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients’ rooms, group living areas and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Event Coordinator/VIP Host
201 Main
03.2016 - 03.2020
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Private Caregiver
IHSS
02.2016 - 03.2017
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
CMETS
Monterey06-2021
Skills
- Staff Leadership and Direction
- Microsoft Office, Word, Outlook, and Excel
- Effective Communication Written and Verbal
- Ability to Multitask
- Community Outreach
- Effective Customer Communication
- Good Work Ethic
- Data Management
- Relationship Building
- Organizational Skills
- Strategic planning and execution
- Team collaboration
Timeline
Area Director of Operations
Premier Home Health
10.2024 - Current
Account Executive
Bridge Home Health
06.2023 - Current
Social Service Director
Pacific Grove Healthcare Center
10.2022 - 06.2023
Admissions Coordinator
Cypress Ridge
04.2022 - 10.2022
CNA
Cypress Ridge
12.2020 - 10.2022
Event Coordinator/VIP Host
201 Main
03.2016 - 03.2020
Private Caregiver
IHSS
02.2016 - 03.2017
CMETS