Chhaya Rajani-Bangser
Amherst,MA
Summary
Eager leadership title, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Umass Amherst Recreation
01.2023 - Current
- Provided friendly customer service to guests and addressed concerns.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Educated patrons on safety protocols and enforced safety rules.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Trained new lifeguards on safety procedures and protocol.
Head Swim Instructor
Elmwood Day Camp
05.2022 - 08.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Restaurant Hostess
The Bit
04.2022 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Restaurant Food Server
Rivera Bakehouse
04.2021 - 10.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Perusing Bachelor in Sociology And Anthropology - Sociology And Anthropology
University of Massachusetts Amherst
Amherst, MA05.2026
High School Diploma -
Dobbs Ferry High School
Dobbs Ferry, NY06.2022
Skills
- Group and Individual Instruction
- First Aid
- Program Management
- Team Collaboration
- Team Bonding
- Public Safety
Certification
- First Aid/CPR Certified
Languages
Spanish
Limited Working
Timeline
Lifeguard
Umass Amherst Recreation
01.2023 - Current
Head Swim Instructor
Elmwood Day Camp
05.2022 - 08.2023
Restaurant Hostess
The Bit
04.2022 - 10.2022
Restaurant Food Server
Rivera Bakehouse
04.2021 - 10.2021
Perusing Bachelor in Sociology And Anthropology - Sociology And Anthropology
University of Massachusetts Amherst
High School Diploma -
Dobbs Ferry High School
- First Aid/CPR Certified
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