Chi Ike
Elizabeth,NJ
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production Administrator
Powertek Performance Gear
08.2023 - Current
- Coordinated the transfer of products between warehouses.
- Prepared documents such as purchase orders, invoices, packing slips.
- Reviewed customer specifications and communicated requirements to production teams.
- Ensured timely delivery of orders by monitoring shipping schedules and deadlines.
- Documented batch records for manufacturing process and product history recordkeeping.
Marketing Coordinator
Little Words Project
06.2022 - 06.2023
- Analyzing data to identify trends and insight
- Collaborate with other departments (i.e., product development, branding, sales) to ensure a positive customer experience
- Utilized customer feedback to inform product improvements or new offerings.
- Responding to inquiries via telephone, email, Gorgias, Facebook, Tik Tok and Instagram
- Utilizing various ecommerce tools to keep track of consumer trends (i.e Shopify, Shipstation, Gorgias and more)
- Identify areas of improvement and handle complex marketing tasks.
- Ensure that customers have a positive experience and are satisfied with products
Communications Specialist - Orthopedic Department
Columbia University Medical Center
07.2020 - 06.2022
- Communicate with all new and established patients to schedule their office appointments
- Appointments are scheduled via phone utilizing our electronic health record system, EPIC
- Ensuring digital patient portal was presented properly for patient communication
- Answer all patient questions via phone and emails relating to the Columbia Orthopedic brand
- Utilizing quick problem-solving skills when it comes to technical/clinical concerns
- Experience working on a hybrid/remote schedule and a fast-paced environment
Medical Practice Associate
Columbia University Medical Center
06.2019 - 07.2020
- Assisting Columbia University private doctors’ offices and practices as they transition to a new Electronic Health Record system called EPIC
- Welcome and greet all patients and visitors, in person or over the phone
- Booking patient appointments, verifying insurance, and taking payments.
Education
Bachelor of Science - Public Health
University At Albany
Skills
- Microsoft Office
- Microsoft Teams
- Healthcare Services
- E-commerce
- Gorgias
- Customer/ Client experience
- Shipstation
- EPIC Systems
- Shopify
- Leadership
- Retail
- Google Suite
- Social Media
- Organizational Skills
- Microsoft Dynamics CRM/Business Central
Certification
- Excel Fundamentals for Data Analysis - Masquire University
- Foundations of Digital Marketing and E-commerce - Google
- Work Smarter with Microsoft PowerPoint - Microsoft
- Project Management: The Basics for Success - University of California, Irvine
Timeline
Production Administrator
Powertek Performance Gear
08.2023 - Current
Marketing Coordinator
Little Words Project
06.2022 - 06.2023
Communications Specialist - Orthopedic Department
Columbia University Medical Center
07.2020 - 06.2022
Medical Practice Associate
Columbia University Medical Center
06.2019 - 07.2020
Bachelor of Science - Public Health
University At Albany
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