Open To Work
Kayla Puckett
Cincinnati
Work Preference
Summary
Dynamic and goal-driven professional with a strong record of achievement across operations, customer service, and brand representation. Experienced in supporting nationwide brand initiatives, strengthening B2B and B2C relationships, and improving organizational efficiency. Known for enthusiasm, adaptability, and a people-first approach. Seeking an opportunity to bring energy, precision, and relationship-building skills to a forward-thinking team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Production Administrator
AmeriCoat Asphalt and Concrete
Columbus
04.2024 - Current
- Prepared daily schedules for crews to optimize workflow and resource allocation
- Enter/analyze production schedules
- Direct communication with crews
- Processed payroll for employees
- Review/approve employee time punches
- Managed employee disciplinary forms and communications to maintain workplace standards
- Customer communications (Email, Text, Calls)
- Invoicing
- Receivables tracking/communications
- File permits with municipalities
- Work with Microsoft Office
- Inventory/Supply ordering
- Hire for multiple roles using Indeed, phone and in person strategies
- Analyze customer complaints/surveys for trends
- Reputation Management (Google, Yelp, etc.)
- Employee recognition and appreciation presentations
- Oversaw fleet maintenance and operations
- Create graphics
- Use Al tools for creation and understanding
SalesSpecimen Collector/Phlebotomist
Gravity Diagnostics
Dayton
04.2023 - 03.2024
- Processed urinalysis and blood specimen drug screens, ensuring accurate and timely results
- Administered PGX and STI testing, maintaining strict adherence to protocols
- Utilized electronic platforms to file client records and demographic information, enhancing data accuracy
- Input insurance information for billing, facilitating efficient reimbursement processes
- Greeted clients to ensure comfort and foster a positive experience during specimen collection
- Packaged and labeled all samples correctly and securely, reducing risk of contamination
- Sent samples via mail daily, maintaining consistent turnaround times
Phlebotomist
The Community Blood Center
Dayton
11.2022 - 04.2023
- Traveled throughout Ohio and Indiana to host blood drives daily.
- Executed venipuncture procedures to collect blood donations from donors.
- Took vitals and conducted interviews with donor candidates to assess eligibility for safe donations per FDA standards
- Provided emergency medical attention for donors experiencing complications.
- Labeled and stored donations accurately to maintain compliance and quality control
- Setting up work stations and packing up when finished
- Managed front desk operations, including donor check-in, phone inquiries, and document filing
Manager
Kodaks Bar and Lounge
Dayton
09.2019 - 01.2023
- Coordinated and hosted events, enhancing operational efficiency and guest satisfaction.
- Implemented strategies to increase profits and minimize losses.
- Managed inventory orders, ensuring optimal stock levels for service continuity.
- Hire/fire security and staff members
- Hire DJs and catering services for events
- Create promotions
- Balance the register and safe
- Make sure all licenses are up to date
- Prepared and served drinks at the bar, providing excellent customer service.
- Managed emergencies and additional duties effectively
Sales Representative/Business Development
The Kantner Group
Dublin
04.2017 - 08.2019
- Identified and engaged potential clients for product sales
- Created upselling strategies that enhanced sales performance
- Managed customer accounts using CRM, QuickBooks, and Excel
- Work trade shows and travel for business throughout the US
- Ship all items to shows throughout the US
- Handle purchase orders and keep up with inventory
- Log and send all samples sent with major detail
- Learn about new ingredients to sell weekly
- Train employees in various ways
- The Kantner Group is the parent company of three companies which I worked for simultaneously: AME Nutrition, Chianti Cheese and Longeve Brands.
Marketing Associate
State Farm Insurance
Hilliard
04.2016 - 04.2017
- Supported team goals by assisting with diverse marketing projects
- Promote events and services
- Conducted 100 calls daily to generate qualified leads for sales team
- Set appointments for sales agents
- Participated in outdoor events, engaging with community members.
- Utilized Excel, Outlook, and various computer programs for data management.
- Managed phone inquiries, delivering information and support to enhance customer experience
- Drive company car while working at multiple locations
- Conducted training sessions for new employees, promoting skill development.
- Maintained organized files and updated records for easy access.
Education
Phlebotomy - Certificate
The Ohio School of Phlebotomy
Columbus, OH12-2023
Certificate in Medical Assisting -
Kaplan College
Dayton, OH01-2012
Skills
- Accounting support
- Data entry
- Microsoft Office
- Multitasking
- Highly organized
- Conflict resolution
- Customer communications
Certification
Certified Phlebotomy Technician, 12/01/23, 12/31/24, Certified Phlebotomist, graduating from The Ohio School of Phlebotomy in Columbus, OH.
References
- Debra Horton, (937) 397-4671
- Todd Friedman, (614) 582-1560
- Matt Writsel, (614) 778-6793
- Melodie Pullen, (937) 594-1002
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Production Administrator
AmeriCoat Asphalt and Concrete
04.2024 - Current
SalesSpecimen Collector/Phlebotomist
Gravity Diagnostics
04.2023 - 03.2024
Phlebotomist
The Community Blood Center
11.2022 - 04.2023
Manager
Kodaks Bar and Lounge
09.2019 - 01.2023
Sales Representative/Business Development
The Kantner Group
04.2017 - 08.2019
Marketing Associate
State Farm Insurance
04.2016 - 04.2017
Phlebotomy - Certificate
The Ohio School of Phlebotomy
Certificate in Medical Assisting -
Kaplan College