Summary
Overview
Work History
Education
Skills
Languages
Fashion enthusiast
Timeline
Waitress

Chi Nguyen

Portland,OR

Summary

Hardworking and passionate job seeker with excellent customer service and strong organizational skills eager to secure entry-level client advisor position. Ready to help team achieve company goal, bringing my positive and friendly attitude.


Overview

4
4
years of professional experience

Work History

Restaurant Server - Part Time

Pho Vi Van
08.2022 - Current
  • Interacted and assisted over 100 customer per day in a fast moving environment, while maintaining an organized well-stocked dining area.
  • Maintained a positive and friendly attitude while servicing a full house of guests during high volume season, resulting in 100% customer satisfaction.
  • Communicated and focused attention to customer needs at all times to meet their expectations and cultivate warm relationships with the regulars.
  • Operated cash register and handle more than 100 payments daily using different systems, bringing in approximately $4,000 in gross income.
  • Effectively collaborated with team members to ensure orders accuracy and complete given tasks in a timely manner.
  • Possessed thorough menu knowledge to sufficiently solving problems as well as answer questions regarding menu item sourcing, ingredients and cooking methods.

Office Administrator

Merit Logistics
05.2022 - Current
  • Neatly manage and reconciled working hours for over 150 employees using company system resulting in accurate paystubs, and strict adherence to the company attendance policy.
  • Weekly established performance goals for each department and consistently discussed with the team on methods for reaching those milestones.
  • Managed sensitive data on computer and generated over 12 operational reports to help management make informed decisions and drive business improvements.
  • Communicated and follow up with upper management by sending over 10 to 20 emails daily, demonstrating a mastery of written communication and attention to details
  • Coordinated with team members to successfully organize injury-free milestone celebration for over 150 employees across 3 shifts.

Receiving Clerk

Merit Logistics
04.2022 - 12.2022
  • Assisted over 100 truck drivers a shift in making payment, getting paperwork and having freight unloaded properly and timely.
  • Made regular communication with clients, and staffs of different departments to ensure trailers is unloading on time.
  • Collected over $6,000 in credit, check and invoice payment per night by creating work orders, fixing discrepancies, and data recording.
  • Provided customer service to vendors and drivers by unloading answering questions and resolving shipment issues.

Restaurant Manager

Pho Ready
01.2020 - 12.2021
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Correctly calculated inventory and ordered appropriate supplies to ensure smooth daily operation.
  • Regularly carried out complete opening, closing, and shift change duties to keep store running efficiently and teams ready to meet customer needs.
  • Ensuring highest level of performance and customer satisfaction by quickly identified their needs using effective communication and extensive knowledge of products.
  • Introduced and upsold new menu items by recommendations, resulting in restaurant profit increase.

Barista

Bambu Desserts & Drinks
01.2019 - 01.2021
  • Daily interacted and assisted customers in choosing products, placing orders and creating customized drinks.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Associate of Arts - General Business

Edmonds Community College
Lynnwood, WA
11.2020

Skills

  • Bilingual
  • Full Service Restaurant Background
  • Customer Consulting
  • Administrative Support
  • Teamwork and Collaboration
  • Written and Verbal Communication Skill
  • Relationship Building

Languages

Vietnamese
Native or Bilingual

Fashion enthusiast

Love to explore and incorporate budget-friendly clothes in everyday life.


Timeline

Restaurant Server - Part Time

Pho Vi Van
08.2022 - Current

Office Administrator

Merit Logistics
05.2022 - Current

Receiving Clerk

Merit Logistics
04.2022 - 12.2022

Restaurant Manager

Pho Ready
01.2020 - 12.2021

Barista

Bambu Desserts & Drinks
01.2019 - 01.2021

Associate of Arts - General Business

Edmonds Community College

Similar Profiles

CREATE PROFILE
Chi Nguyen