Chi Tran

• Managed customer inquiries and resolved issues to enhance satisfaction.

• Oversaw scheduling and coordinated appointments for optimal service delivery.
• Developed training materials to improve team knowledge of services offered.
• Implemented feedback systems to gather client opinions and suggestions.
• Collaborated with team members to maintain a welcoming spa environment.
• Analyzed service trends to identify areas for improvement in operations.
• Provided exceptional customer service to ensure customer satisfaction.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Monitored staff performance to ensure adherence to customer service standards.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Evaluated and authenticated returns, exchanges and voids.

• Managed daily operations and staff scheduling at a busy nail spa.
• Oversaw inventory management and ensured adequate supply levels for services.
• Trained new employees on customer service standards and nail care techniques.
• Maintained cleanliness and organization of workstations and client areas.
• Developed promotional strategies to enhance client retention and service offerings.
• Coordinated with vendors to source high-quality nail products and tools.
• Implemented health and safety protocols to ensure a safe environment for clients.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.

• Coordinated production schedules for theater performances and events.
• Managed set design and construction processes for various school productions.
• Supervised student volunteers during rehearsals and performances.
• Organized equipment inventory and ensured proper maintenance procedures were followed.
• Developed training materials for student crew members in technical roles.
• Oversaw safety protocols during rehearsals and live events to ensure compliance.
• Facilitated communication between students, faculty, and community stakeholders involved in productions.
• Attended film festivals to promote completed films.
• Assisted in scouting locations for upcoming shoots.
• Collaborated with cinematographers to determine best angles for shots.
• Developed project budgets and production schedules by collaborating.
• Resolved any technical difficulties encountered while filming or editing footage.
• Provided feedback on storyboards during pre-production meetings with writers and producers.
• Oversaw post-production processes such as editing footage, creating special effects, adding music or sound effects.
• Managed audio recordings by setting up microphones in appropriate positions.
• Coordinated with script supervisors to maintain continuity between scenes.

• Developed engaging multimedia content for school events and presentations.
• Coordinated student involvement in creative projects and performances.
• Managed production schedules to ensure timely completion of various initiatives.
• Collaborated with teachers to enhance curricular activities through creative arts.
• Trained students in technical skills related to video and audio production.
• Oversaw equipment setup and maintenance for all production activities.
• Curated visual displays and promotional materials for school events and initiatives.
• Collaborated with internal stakeholders to identify areas for improvement in existing processes.
• Managed external vendors, including photographers, videographers, animators and other third party suppliers.
• Identified potential risks associated with each project and developed mitigation strategies where necessary.
• Participated in brainstorming sessions to think creatively about fresh new formats and products.
• Developed innovative strategies to ensure projects were completed within tight deadlines.