Chia Lee
Salisbury,NC
Summary
Detail-oriented Medical Records Clerk with hands-on experience managing patient health records. Expertise in organizing patient files, processing admissions and discharges, and maintaining accurate medical documentation while ensuring HIPAA compliance. Committed to supporting healthcare teams and enhancing patient care through efficient record management.
Overview
10
10
years of professional experience
Work History
Customer service
Hobby Lobby Stores Inc.
Salisbury
10.2025 - Current
- Customer service
- Guided customers in fabric selection through tailored recommendations that aligned with their needs.
- Provided exemplary customer service to ensure satisfaction.
- Assisted with training new customer service representatives.
- Analyzed customer feedback to improve customer service levels.
Medical Records Clerk /Medical Billing Associate
Altavera Behavioral Health
Concord, NC
11.2021 - 10.2026
- Managed behavioral health patient records, ensuring HIPAA compliance and file accuracy.
- Scanned intake forms, referrals, and consent documents into electronic health records.
- Retrieved and filed charts for therapy, psychiatry, and care coordination teams.
- Retrieve patient information in EHR with Practice Fusion and Cognito for patient paperwork.
- Send outbound referrals.
- Reach out to patient for assistance.
- Assist in scheduling patient.
- Incoming and outgoing calls.
Self employed with Sales and inventory
Lee Farm
Florida, 33819
01.2020 - 11.2021
- Manage inbound and outbound sales.
- Keep up with inventory
- Customer service
Order Picker
Target distribution
Newton, NC
01.2019 - 01.2020
- Pick and fill orders
- Operate cherry picker
- Reviewed charts for completeness, accuracy, and missing documentation.
Cashier
Rushco market
Salisbury, Nc
01.2019 - 01.2020
- Customer service
- Cash handling
- Stock shelf
- Data entry
Sanitation Worker
Delhaize America Foodlion
Salisbury, North Carolina
09.2018 - 01.2019
- Sanitize and dispose contaminated products for selectors to ready pick.
- Operate double pallet jack rider
Machine Operator/Assembler
McKesson pharmaceutical
Concord, North Carolina
10.2016 - 09.2018
- Troubleshoot blister machine, check foil and wraps for quality cut and seal, inventory all products.
- Set-up machines and take machines apart, quality performed before, during and after running products.
- Sterile room and machine, close batch record, and record accountability.
- Perform production on assembly line, self-starter, FDA. cGMP and GMP.
- QA before and after batch.
Education
North Rowan High School
Salisbury, NCSkills
- Electronic health records
- Practice Fusion
- Cognito forms
- Medical records management
- HIPAA compliance
- Medical billing
- Claims processing
- Insurance eligibility
- Patient chart retrieval
- Referral coordination
- Patient scheduling
- New patient chart preparation
- Electronic medical records handling
- Medical software proficiency
- Document scanning
- Release of information paperwork
- Data entry
- Customer service
- Patient support
- Scheduling appointments
- Effective communication
- Written and verbal communication
- Attention to detail
- Problem solving
- Time management
- Work well independently
- Patient confidentiality
- Written and verbal communication
- EMR / EHR
Timeline
Customer service
Hobby Lobby Stores Inc.
10.2025 - Current
Medical Records Clerk /Medical Billing Associate
Altavera Behavioral Health
11.2021 - 10.2026
Self employed with Sales and inventory
Lee Farm
01.2020 - 11.2021
Order Picker
Target distribution
01.2019 - 01.2020
Cashier
Rushco market
01.2019 - 01.2020
Sanitation Worker
Delhaize America Foodlion
09.2018 - 01.2019
Machine Operator/Assembler
McKesson pharmaceutical
10.2016 - 09.2018
North Rowan High School