Chia Xiong
Fresno,CA
Summary
Since I was young woman I have always felt a personal mission to expand myself into the community and help others. Unfortunately I had become a teens mom but it did not stop me from getting to my goal. So I started school at San Joaquin Valley College for medical assisting and it has showed my true passion for helping people and led me into the healthcare field. I am an ambitious student,eager to learn and I am easy to teach to teach, I take criticism well and have the ability to work well with others. I thrive under pressure.I have a passion for helping people. I am eager to learn and easy to teach, and I thrive under pressure. I am an ambitious student who is always ready to learn new things. I am always ready to continue our mission and make sure all of our patients' needs are addressed. My mission is customer satisfaction. I want to ensure that every patient knows that they are important and their voice matters. When patients leave our office, I want them to be happy and satisfied with the service they received.I have a passion for helping people.
My current place of employment is a high volume doctors office. In one day we see anywhere between 60-90 patients. I am always ready to continue our mission and make sure all of our patients' needs are addressed and they leave our office happy and satisfied with our service . My mission is customer satisfaction. My goal is to ensure that every patient knows that they are important and their voice matters . I am punctual and have the ability to follow directions well. My passion for healthcare runs deep. I enjoy taking care of people and I am seeking employment that allows me the chance to use my skills and talents to help others. I would love to be part of your team and contribute my talents to help others . I am flexible, patient and always willing to learn. I look forward to hearing from you
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Cardiovascular Consultants Heart Center
06.2021 - Current
- Performed medical scribe duties transcribing all patient visits and evaluations for a high volume office (80+ patients a day)
- Responsible for updating and maintaining patient charts, delivering written evaluations and patient summaries to other doctors' offices
- Demonstrated excellent customer service skills managing communication between patients and our office
- Attained valuable customer service skills scheduling appointments for patients and refilling prescriptions
- Gained valuable medical assistant training taking blood pressure and refilling medications
- Fully trained on performing EKGs, running cardiovascular stress tests, refilling prescriptions, and taking blood pressure
- Demonstrated advanced typing skills transcribing for doctors and patients during visits and patient encounters
- Proficient skills using software for telehealth visits.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Collaborated with interdisciplinary teams in developing individualized treatment plans that addressed each patient''s unique needs while optimizing outcomes.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Picker and Packer
Ulta Beauty
03.2020 - 05.2020
- Responsible for packaging shipments and correctly sending them to the proper locations
- Responsible for updating and maintaining progress of my work to supervisors in an orderly fashion
- Demonstrated leadership skills working in a group environment while leading my packaging team to deliver results in a quick and efficient manner
- Gained valuable organizational skills sorting products and ensuring them to be delivered to the correct location.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Sorted and organized items in designated areas for easy access.
- Followed safety protocols and procedures to minimize workplace accidents.
Front Office Assistant
Lao Family
06.2015 - 08.2015
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Served as liaison between clients or contractors/vendors by coordinating appointments or meetings that supported project completion timelines effectively.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Certified Medical Assistant -
San Joaquin Valley College
Fresno, CA06.2021
GED -
Cesar Chavez Adult School
Fresno, CA06.2019
Skills
- Excellent communication skills
- Organizational and clerical skills
- Medical knowledge
- Knowledge of safety and sanitation
- Computer skills
- Advanced customer service skills
- Advanced skills with tele-health communication
HIPAA Compliance
Clinical Leadership
Insurance Verification and Billing
Scheduling and Appointment Management
Patient education and counseling
Staff Oversight
Medical office administration
Performance Improvement
Professionalism and Ethics
Critical thinking abilities
Diagnostic Testing Assistance
Team building and supervision
Patient Care Coordination
Conflict resolution techniques
Medical terminology knowledge
EMR / EHR
Inventory and supply management
CPR
Electronic Medical Records
Appointment Setting
Compassionate
Customer Service
Medical Terminology
Prioritizing stat orders
Medical Office Management
Immunization Administration
Medical Records Management
Patient Assessments
Simple dressings
Patient Management
Vital Sign Monitoring
Medical Transcription
Emergency procedures understanding
First Aid
References
- Jenna, Supervisor (559) 203-9760, Cardiovascular Consultants Heart Center
- Yorkabel, Coworker, (559) 207-8766, Cardiovascular Consultants Heart Center
- Bianca, Coworker, (559) 974-9134, Cardiovascular Consultants Heart Center
Certification
- CMA - Certified Medical Assistant
Timeline
Lead Medical Assistant
Cardiovascular Consultants Heart Center
06.2021 - Current
Picker and Packer
Ulta Beauty
03.2020 - 05.2020
Front Office Assistant
Lao Family
06.2015 - 08.2015
Certified Medical Assistant -
San Joaquin Valley College
GED -
Cesar Chavez Adult School
- CMA - Certified Medical Assistant
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