Vanessa Wagner
Phoenix,AZ
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation, billing, administrative and hands on patient care.
Overview
4
4
years of professional experience
Work History
CT Medical Assistant
Cardiovascular Consultants Heart Center
Phoenix , AZ
01.2024 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Patient Care Technician (Part-Time)
Orthopedics/HonorHealth Deer Valley Medical Center
Phoenix
08.2023 - Current
- Review and receive patient reports from nurses, monitor vital signs daily, perform EKG tests, bladder scan patients to ensure proper hygiene functions
- Assess and score patient mobility, follow diet orders per doctor, and provide safety equipment such as walkers, sera flex, transfer devices, arm/wrist brace, leg slings, back brace, neck brace, etc
- Assist patients with daily needs such as bathing, grooming, hygiene, peri care, feeding, and basic treatment
- Take fluid samples for testing, and blood sugars and practice proper identification
- Ensure all rooms are clean and tidy before and after each patient use, and set up equipment based on patient status such as ER admit, direct admin, or pre-operations
- Provide emotional support for each patient and ensure safety and well-being, with proper care comes proper recovery.
Contract Phlebotomist
Phoenix Indian Medical Center
Phoenix
01.2023 - 08.2023
- Assisted with insurance documentation, verify doctor and clinical blood collection requests, and make appointments based on patient preference
- Rotated daily activities with team members such as front desk check-in, phlebotomist duties, and sending out or aliquoting specimens
- Answered patient questions and concerns, walked them through blood draw collection, and determined correct venipuncture based on patient age and veins; only performed on veins that are suitable for puncture
- Practiced proper bandages and educated patients on wellness and keeping hydrated for blood work
- Labeled specimens correctly, and followed proper phlebotomy order of draw
- Strong understanding of the difference between needle gauges, needle types, and adequate testing such as testing on ice, protection from light, etc
- Assisted with blood transfusions when needed, know the exact steps for glucose hourly testing, urine, stool testings, and special kits
- Assisted with difficult draws both inpatient and outpatient, venipunctures drawn 50 daily, butterflies 40 daily
- Comfortable drawing on pediatrics to geriatrics.
Phlebotomist
Sonora Quest Laboratories
Flagstaff
01.2022 - 09.2022
- Assisted with insurance documentation, verify doctor and clinical blood collection requests, and make appointments based on patient preference
- Rotated daily activities with team members such as front desk check-in, phlebotomist duties, and sending out or aliquoting specimens
- Answered patient questions and concerns, walked them through blood draw collection, and determined correct venipuncture based on patient age and veins; only performed on veins that are suitable for puncture
- Practiced proper bandages and educated patients on wellness and keeping hydrated for blood work
- Labeled specimens correctly, and followed proper phlebotomy order of draw
- Strong understanding of the difference between needle gauges, needle types, and adequate testing such as testing on ice, protection from light, etc
- Helped with blood transfusions when needed, know the exact steps for glucose hourly testing, urine, stool testings, and special kits
- Assisted with difficult draws
- Venipunctures, drawn 60 daily, butterflies, drawn 50 daily
- Assisted with the collection of drug test kits, urine samples, and send-outs
- Comfortable drawing on pediatrics to geriatrics
- Very busy site given only the blood station in Flagstaff AZ.
Nursing Assistant in Med Surg (Travel Position / Temp Covid-19 Hire)
Northern Navajo Medical Center
Shiprock
05.2021 - 01.2022
- Reviewed and received patient reports from nurses, monitor vital signs daily, perform EKG tests, bladder scan patients to ensure proper hygiene functions
- Assessed and scored patient mobility, and followed diet orders per doctor
- Assisted patients with daily needs such as bathing, grooming, hygiene, peri care, feeding, and basic treatment
- Took fluid samples for testing, and blood sugars and practiced proper identification
- Practiced cleaning wound sites
- Ensured all rooms are clean and tidy before and after each patient use, and set up equipment based on patient status such as ER admit, direct admin, or pre-operations
- Provided emotional support for each patient and ensure safety and well-being, with proper care comes proper recovery
- Given the opportunity to help Phlebotomists with morning draws in my department given I was a certified phlebotomist, approved by the director.
Phlebotomist
Northern Arizona Healthcare Flagstaff Medical Center
Flagstaff
11.2020 - 05.2021
- Assisted with insurance documentation, verify doctor and clinical blood collection requests, and make appointments based on patient preference
- Rotated daily activities with team members such as front desk check-in, phlebotomist duties, and sending out or aliquoting specimens
- Answer patient questions and concerns, walk them through blood draw collection, and determine correct venipuncture based on patient age and veins; only perform on veins that are suitable for puncture
- Practiced proper bandages and educated patients on wellness and keeping hydrated for blood work
- Labeled specimens correctly, and followed proper phlebotomy order of draw
- Strong understanding of the difference between needle gauges, needle types, and adequate testing such as testing on ice, protection from light, etc
- Assisted with blood transfusions when needed, know the exact steps for glucose hourly testing, urine, stool testings, and special kits
- Assisted with difficult draws both inpatient and outpatient, venipunctures drawn 50 daily, butterflies 40 daily
- Comfortable drawing on pediatrics to geriatrics
- Assisted with morning lab draws.
Production Worker / Medical Device Assembler
Tooh Dineh Industries
Leupp
10.2019 - 10.2020
- Assembled products for military airship crafts, navy boats, trains, motor vehicles, and medical devices for heart monitoring
- Operated and maintained heavy machinery, complete quality control assurance testing on products, and finalized and package goods to shipping requirements.
Education
Associates - Business Administration
Dine College
05.2024
Phlebotomy Certification -
Northland Pioneer College
12.2020
High School Diploma -
Flagstaff High School
05.2019
Skills
- Indirect Patient Care
- Payment Collection
- HIPAA Compliance
- Medical Terminology
- Inventory Management
- Medical Billing
- Patient Flow Management
- Data Entry
- Medical Transcription
- Vital sign monitors
- Insurance Verification
- Patient Care Coordination
- Insurance Claims
- Appointment Setting
Personal Information
Title: Phlebotomy Certification (05/2020)
Timeline
CT Medical Assistant
Cardiovascular Consultants Heart Center
01.2024 - Current
Patient Care Technician (Part-Time)
Orthopedics/HonorHealth Deer Valley Medical Center
08.2023 - Current
Contract Phlebotomist
Phoenix Indian Medical Center
01.2023 - 08.2023
Phlebotomist
Sonora Quest Laboratories
01.2022 - 09.2022
Nursing Assistant in Med Surg (Travel Position / Temp Covid-19 Hire)
Northern Navajo Medical Center
05.2021 - 01.2022
Phlebotomist
Northern Arizona Healthcare Flagstaff Medical Center
11.2020 - 05.2021
Production Worker / Medical Device Assembler
Tooh Dineh Industries
10.2019 - 10.2020
Associates - Business Administration
Dine College
Phlebotomy Certification -
Northland Pioneer College
High School Diploma -
Flagstaff High School
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