Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chia Yang

Fresno,Ca

Summary

Hard-worker, dedication with each company that I have grown with as well as my many years of experience in being a leader. Dedicated Logistics Manager contributing solutions to performance issues and high freight costs. Knowledgeable in new employee training and safety procedures. Offers a successful career history comprising more than 19 years. Client-focused Sales Representative with 19 years of providing solutions to customers. Solid understanding of customer satisfaction. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Amnesty/ Count representative

Amazon
Fresno, Ca
06.2018 - Current
  • Disassembled computers to perform diagnostics and check them in for repairs. 
  • Monitored servers and escalated emergency issues.
  • Making sure that all drives are in service to maintain quality and quantity for our Amazon customers to be able to receive their shipment in a timely manner.
  • Frequently counting bins to maintain the correct quantity.

Sanitation

Foster Farms Commodities
Fresno, CA
02.2014 - 06.2018
  • Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.
  • Kept work areas clean and neat.
  • Calibrated machines to keep them running at peak performance.
  • Maintained quality assurance and customer satisfaction objectives.
  • Monitored machine operation and diagnosed malfunctions.
  • Responsible for the selection and maintenance of equipment.
  • Ensured that all health and safety guidelines were followed.

Logistics Manager

Target
Clovis, Ca
10.1995 - 03.2012
  • Ensured all warehouse personnel were properly trained and certified on equipment, including forklifts and pallet movers.
  • Handled employee conflicts in the most efficient manner and while following all company procedures.
  • Handled day-to-day shipping and receiving, typically overseeing more than 100,000 packages per day.
  • Implemented and enforced all policies and procedures for the entire logistics department.
  • Supervised material flow, storage and global order fulfillment.
  • Delivered friendly assistance with new hires throughout the interviewing and hiring process.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. 
  • Answered and directed 200 outbound and inbound phone calls per day.
  • Recruited and screened qualified potential employees.
  • Responded to customer requests via telephone and email.
  • Helped drive sales goals and achieve monthly quotas.
  • Responded to telephone and in-person requests for information.
  • Collected and processed payments.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Directed calls to appropriate individuals and departments.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Stocked and replenished merchandise according to store merchandising layouts.

Education

High School Diploma -

Clovis High School
Clovis, CA
1993

Skills

  • Sales
  • Product knowledge
  • Company processes
  • Problem solving strength
  • Skilled problem solver
  • Motivated team player
  • Quick learner
  • Goal-oriented
  • Deadline-driven
  • Creative problem solver
  • Positive and friendly
  • People-oriented
  • Natural leader
  • Trusted key holder
  • Detail-oriented
  • Warehouse and fulfillment
  • Fast learner
  • Excellent time management
  • Certified pallet jack operator 

Certification

The Food Safety Manager Certification Examination

Timeline

Amnesty/ Count representative

Amazon
06.2018 - Current

Sanitation

Foster Farms Commodities
02.2014 - 06.2018

Logistics Manager

Target
10.1995 - 03.2012

High School Diploma -

Clovis High School

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Chia Yang