Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
References
Work Availability
Quote
Timeline
SeniorSoftwareEngineer

Mia Frost

Carmichael,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

18
18
years of professional experience

Work History

Count

Amazon
Sacramento
10.2021 - Current
  • Top 10% on my field for job quality
  • I select items that customers have ordered do a six sided check for damages, and send the items off to shipping
  • Investigated discrepancies between actual count totals and expected totals for inventory.

Lyft Driver

Lyft
Phoenix
12.2018 - Current
  • Taking customers from one destination to another safely

Customer Service Agent

Peckham Inc
Phoenix
04.2013 - 03.2017
  • Treating customers with the upmost respect and trying to solve their needs
  • Answering questions and trying to find solutions to net l better serve applicants.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Tracked orders from placement to delivery using internal systems.
  • Identified opportunities to improve customer service processes and procedures.

Make-up Consultant

Ulta Cosmetics Co
Queen Creek
03.2013 - 05.2013
  • Ensured proper hygiene practices were followed at all times when working with clients.
  • Applied makeup to clients according to their individual preferences and skin types.
  • Took part in training sessions designed to improve knowledge of cosmetic brands and products.
  • Provided customers with advice on selecting the right products, colors and techniques for their desired look.
  • Demonstrated how to use a variety of cosmetics and tools including eyeliners, lipsticks, mascara, blushes, eyeshadows, foundations.
  • Assisted in product selection by providing information about ingredients, pricing and availability.

Clerk/technician in Paint Dept

K.A.R.S. Inc
Gilbert
06.2005 - 09.2010
  • Organized and maintained filing systems for confidential documents.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Generated daily reports of sales activity for management review.
  • Processed customer orders promptly and accurately.
  • Developed detailed spreadsheets to track financial data and trends.
  • Performed data entry tasks to update customer accounts records.
  • Resolved discrepancies between invoices and purchase orders quickly.
  • Verified accuracy of all paperwork prior to submission for processing.

Education

GED -

License in Cosmetology -

NuView Cosmetology School

Skills

  • Call Center
  • CSR
  • Customer Service
  • Customer Support
  • Driving
  • Delivery Driver Experience
  • Sales
  • Time Management
  • Administrative experience
  • Payroll
  • QuickBooks
  • Front Desk
  • Order Picker
  • Retail Sales
  • Data Entry
  • Warehouse Experience
  • Microsoft Word
  • Upselling
  • English
  • Computer Operation
  • Cash Handling
  • Security Monitoring
  • Mechanical Troubleshooting
  • Customer Relationship Management
  • Financial Recordkeeping
  • Accurate Cash Handling
  • Multitasking
  • Organization
  • Customer Relations
  • Analytical and Critical Thinking

Additional Information

Title: Customer Service Agent

Affiliations

  • Gaming
  • HTML
  • Creating Discord servers
  • Cooking
  • Comedy

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

All our final decisions are made in a state of mind that is not going to last.
Marcel Proust

Timeline

Count

Amazon
10.2021 - Current

Lyft Driver

Lyft
12.2018 - Current

Customer Service Agent

Peckham Inc
04.2013 - 03.2017

Make-up Consultant

Ulta Cosmetics Co
03.2013 - 05.2013

Clerk/technician in Paint Dept

K.A.R.S. Inc
06.2005 - 09.2010

GED -

License in Cosmetology -

NuView Cosmetology School

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Mia Frost