Summary
Overview
Work History
Education
Skills
Timeline
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James Devine

Portland,Oregon

Summary

Dynamic professional with extensive experience in call center support and management, notably at Columbia Sportswear. Skilled in leveraging call center technology to enhance customer service and operational efficiency. Proven track record in leading teams to exceed sales goals and improve inventory management, demonstrating strong leadership and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Manager

7-Eleven
08.2024 - 11.2025
  • Managed store operations, ensuring the store was clean, well-stocked, and organized
  • Promoted the 7-Eleven brand to customers and within the community
  • Worked to maximize sales and profits while identifying and resolving sales obstacles

Call Center

Columbia Sportswear
11.2024 - 02.2025
  • Answered customer calls and provided assistance with order-related issues
  • Built and maintained customer cases to resolve order problems efficiently
  • Assisted with setting up new orders and troubleshooting existing order problems

Sales Associate

7-Eleven
12.2018 - 08.2024
  • Delivered excellent customer service, ensuring a clean and welcoming store environment
  • Stocked and merchandised products to meet sales goals
  • Operated the register, processed sales transactions, and interacted with customers

Material Handler

Lam Research
12.2016 - 11.2018
  • Handled heavy materials (up to 75 lbs) and worked 8-10 hour shifts with mandatory overtime
  • Used RF scanners to track inventory and manage stock levels
  • Assisted with loading and unloading materials from trucks and conveyor belts
  • Adhered to safety protocols and OSHA guidelines, collaborating with supervisors to meet deadlines

CAP Team 2 Associate

Walmart
01.2014 - 12.2016
  • Specialized in warehouse tasks, including receiving, inventory management, customer service, and order processing
  • Ensured efficient inventory management and order fulfillment to meet customer demands

Education

High School Diploma -

Tongue Point Job Corps
Astoria, OR
06-2009

Skills

  • Call center support
  • Call center management
  • Outbound call center operations
  • Call center environments
  • Call center technology
  • Call center

Timeline

Call Center

Columbia Sportswear
11.2024 - 02.2025

Manager

7-Eleven
08.2024 - 11.2025

Sales Associate

7-Eleven
12.2018 - 08.2024

Material Handler

Lam Research
12.2016 - 11.2018

CAP Team 2 Associate

Walmart
01.2014 - 12.2016

High School Diploma -

Tongue Point Job Corps

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James Devine