Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Receptionist
Chiamaka Nwabuko

Chiamaka Nwabuko

Lawrence Township,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Verscon LLC
01.2020 - Current
  • Steer data entry activities to maintain record of orders
  • Leverage in-depth knowledge of product and service changes to update customers about account changes, new products or services and potential upgrades.Collaborate cross functionally with sales, marketing,and management teams to discuss issues and devise robust solutions
  • Establish detailed database to develop promotional sales
  • Monitor inventory levels in coordination with sales team to always ensure stock availability
  • Bridged communication gaps between customers and internal departments
  • Maximized customer satisfaction by adhering to call guidelines and maintaining utmost confidentiality while acquiring account information.

Warehouse Fulfillment Associate

B & H Photos
01.2018 - 01.2019
  • Administered end to end activities involved in order preparation, including processing requests, obtaining materials from warehouse, packing boxes, and dispatching shipments
  • Cross checked, received packages against shipping documents
  • Mitigated inventory inaccuracies by utilizing hand held devices/computers to record inventory levels and complete audits
  • Oversaw all activities to maintain compliance with OSHA guidelines and minimize safety hazards
  • Conducted comprehensive analysis on supplies and product inventory to uncover quality/quantity issues and process replacements.

Administrative Staff

Joint Admission and Matriculation Board
01.2014 - 01.2018
  • Headed administrative tasks such as registering prospective exams candidate, answering multi-line phone system, routing calls, and delivering messages to staff
  • Maintained prompt communication with vendors, contractors, and professional services personnel to effectively receive orders, direct activities, and communicate instructions
  • Enhanced operational efficiency by identifying and recommending process improvement techniques
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.

Education

Associate of Arts - Mass Communications

Federal Polytechnics Nekede-imo State

Certified Registered Central Sterile Technician

New Jersey Allied Technical Institute

Bachelor Of Social Science - Mass Communication

Benue State University
Nigeria, Benue State

Skills

  • Customer Service
  • Warehouse Management
  • Inventory Management
  • Sales
  • Relationship Building
  • Customer Satisfaction & Retention
  • Cross functional Collaboration
  • Team Leadership & Development
  • Process Improvement
  • Critical thinking
  • Problem solving
  • Data entry

Personal Information

Title: Customer Service Representative

Timeline

Customer Service Representative

Verscon LLC
01.2020 - Current

Warehouse Fulfillment Associate

B & H Photos
01.2018 - 01.2019

Administrative Staff

Joint Admission and Matriculation Board
01.2014 - 01.2018

Associate of Arts - Mass Communications

Federal Polytechnics Nekede-imo State

Certified Registered Central Sterile Technician

New Jersey Allied Technical Institute

Bachelor Of Social Science - Mass Communication

Benue State University
Chiamaka Nwabuko