Chiana Haynes
Duluth,GA
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and improving document organization at Charris Transportation. Excelled in customer service and data entry, contributing to increased client satisfaction. Demonstrated strong problem-solving skills and proficiency in Microsoft Office, ensuring seamless operations. A dedicated team player, adept at fostering professional relationships and optimizing workflow processes.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Charris Transportation
Johns Creek, GA
02.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Missile Launcher Technician
U. S. Army
Fort Sill, OK
06.2013 - 03.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Increased efficiency by automating routine tasks with software solutions.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Education
Associate Of General Studies - General Studies
University of Maryland Global Campus
Hyattsville, MDHigh School Diploma -
Brookwood High School
Snellville05.2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Microsoft Excel
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
Timeline
Administrative Assistant
Charris Transportation
02.2021 - Current
Missile Launcher Technician
U. S. Army
06.2013 - 03.2021
Associate Of General Studies - General Studies
University of Maryland Global Campus
High School Diploma -
Brookwood High School