Chiara Al Omleh
Culver City,CA
Summary
Eight years committed professional with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates, and spills.
About me: i love and prefer to work in dynamic and stimulating environments, i think stressful situations are challenging and i love to face them with the best attitude.
Overview
7
7
years of professional experience
Work History
Food Runner
Sorbillo
Naples, Italy
04.2023 - 04.2024
- Resolved guest complaints to maintain complete customer satisfaction.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Filled and served various beverages for customers.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Greeted frequent visitors by name and explained new promotions.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Checked all dishes before delivering them to ensure quality standards were met.
Barista/Cashier
Chef Express
Naples, Italy
01.2022 - 01.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Food Runner
L’incanto
Positano, Italy
04.2021 - 11.2021
- Assisted servers in setting up tables ( mise-en place ) for guests.
- Checked all dishes before delivering them to ensure quality standards were met.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Followed proper cash handling procedures when accepting payments from customers.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
Drink and Food Runner
Cafe Nero
London
06.2017 - 12.2019
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
Customer Care Operator
Emirates Airlines
London, UK
02.2017 - 11.2017
- Provided customer service to clients by answering inquiries and resolving issues.
- Verified customers' accounts information, maintained records of customer interactions and transactions.
- Responded promptly to customer inquiries via phone, email and chat.
- Advised customers on product features and services available.
- Identified, researched and resolved customer complaints using various software tools.
- Evaluated customer feedbacks in order to improve products or services offered.
Education
High School Diploma - Language Interpretation And Translation
Liceo Linguistico Campanella
Naples, Italy06-2018
Bachelor in Linguistic And Cultural Mediation - Language Interpretation And Translation
University of Naples “ L’Orientale”
Naples, ItalySkills
- Dining room assistance
- Table service
- Service station maintenance
- Dining room setup
- [Language] fluency
- Quick learner
- Cash handling
- Active listening
- Strong work ethic
- Issue escalation
- Issue resolution
- Bussing tables
- Anticipating customer needs
Languages
- Italian ( native speaker )
- English ( C1 level, advanced )
- Spanish ( C1 level, advanced )
- French ( Fluent )
Timeline
Food Runner
Sorbillo
04.2023 - 04.2024
Barista/Cashier
Chef Express
01.2022 - 01.2023
Food Runner
L’incanto
04.2021 - 11.2021
Drink and Food Runner
Cafe Nero
06.2017 - 12.2019
Customer Care Operator
Emirates Airlines
02.2017 - 11.2017
High School Diploma - Language Interpretation And Translation
Liceo Linguistico Campanella
Bachelor in Linguistic And Cultural Mediation - Language Interpretation And Translation
University of Naples “ L’Orientale”