Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Chiara Cucinella

MIAMI,United States
Chiara Cucinella

Summary

Born in italy , Moved in USA in 2010 , Both Citizenships. Motivated and self-striving oriented organized skilled. I'm very communicative, detail-oriented, and versatile. Like to think of myself as a team player. While don't mind taking on solo projects, prefer to work with others. Like to think that am persistent and persuasive. Costumer service specialist , With extensive management experience over 5 years. Strong interpersonal skills with experience in employee mediation and team-building. Innovative problem solver, developed and impacted in new services strategies to increase costumer service by 30%. Excellent interpersonal skills, with highly-tuned communication skills, both written and verbal Experience in an eCommerce environment, or equivalent combination of training and experience required Assist on database clean up and management including address standardization and validation Experience in the Fashion and/or Retail industry Logistics and/or Ecommerce experience A proven ability to work quickly and efficiently, with accuracy and attention to detail Plan, organize and priorities to set targets. Processes and reports merchandise damages and discrepancies Controls store shrinkage of all merchandise Follows all safety protocols directed by the corporate office Industry Knowledge: Shipping, Returns, Order Processing, Customer Service, Inventory Management, Netsuit , Magento, Shobazar , Farfatech.

Over 2 years of experience is preferred but will train the right person also, A warm and outgoing personality with a passion for food and customer service, Must have a commitment to deliver a unique and memorable guest experience.

Skills : Customer and Personal Service, Time Management.

Description : Efficient, trustworthy and detail-oriented Personal assistant/House manager offering years of relevant experience. Highly personable with excellent communication skills. Adaptable, versatile and successful at managing staff along with the hectic schedules of busy professionals. Offering reliable, positive & uplifting service. Proactive, forward thinker capable of anticipating Principals needs in advance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
years of professional experience
3
Languages

Work History

The Webster
Miami, FL

BOH Supervisor
01.2022 - Current

Job overview

  • Responsibility : Shipping and receiving all incoming and outgoing merchandise, reconciling and merchandise discrepancies preparing for all cycle counts and inventories, scanning and receiving trunk show, noting merchandise damages, re-ticketing merchandise
  • Able to navigate Management Work Station (MWS) in order to obtain and maintain all daily Store Inventory System reporting and metrics Pull product from storeroom to support morning, mid-day, or overnight replenishment
  • Ambitious and highly motivated individual, who has passion for retail and hospitality industry and commitment to quality and outstanding customer service
  • Able to create unique experience for customers by making sure to have Ensured all ticket sets from trucks and Not On Floor reports are built and placed for sale in timely fashion (same day).
  • Daily maintained of Ready to Ride program including coordinating product assembly and storage and ensuring all pre-built items are located within Store Inventory System
  • Ensured that parts request program is maintained and up-to-date in accordance with our parts request SOP.
  • Worked to ensure all big-ticket pick-ups are handled quickly, accurately and with highest possible guest service.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stored any remaining product from truck that was not completed during truck process.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Socialista , Cipriani Group
Miami, FL

Floor Manager
10.2020 - 01.2021

Job overview

  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed team of 15 employees to maintain smooth-running operations of shop floor.
  • Supervised department recoveries to maintain organized and professional displays for customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Milos Restaurant
Miami Beach, FL

Maitre D'
12.2018 - 04.2019

Job overview

  • Oversee entire restaurant during dinner and lounge
  • Responsible for maintaining Department of Health grade by maintaining high standards of quality control, hygiene, and health and safety
  • Make sure food is prepared correctly and is delivered to customer in timely manner.
  • Oversee all customer complaints and assist problem accordingly for best benefit of customer and reputation of restaurant.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service

Milos
Miami Beach, FL

Hostess/Head Reservationist
03.2017 - 01.2019

Job overview

  • Greeted customers as soon as walk through door.
  • Provided patrons with accurate wait time estimates during busy periods.
  • Maintained neat, organized front-of-house environment.
  • Seated guests and take initial drink orders as needed to ensure ideal speed of service.
  • Assisted with opening/closing tasks and side work as needed.
  • Learned food and beverage menu.
  • Rotated seating between different stations to ensure even workloads for waitstaff.
  • Answered phones and schedule reservations with large parties.
  • OpenTable experience And other platforms
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customer questions about hours, seating, and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Opened and closed seating sections according to volume of guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings

Unknown
Miami, FL

Personal Assistant
02.2016 - 04.2018

Job overview

  • Maintained entire family's schedule and organized events
  • Managed all household functions
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Supervised household staff, contractors and vendors
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time
  • Entrusted to handle confidential and sensitive situations in professional matter
  • Transported children to and from school, activities and appointments
  • Kept detailed track of household and maintenance inventory and schedules
  • Clients go to for everything needed
  • Accompanied clients on all travel
  • Offered positive and nurturing environments to support child social and emotional growth
  • Coordinated different types of activities to enhance physical and intellectual development

Education

Liceo Linguistico
Palermo , Italy

High School Diploma
09.2003 - 6 2008

Skills

Communication, Customer Service, Attention to Detail, Reliability, Multi-Tasking

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Timeline

BOH Supervisor

The Webster
01.2022 - Current

Floor Manager

Socialista , Cipriani Group
10.2020 - 01.2021

Maitre D'

Milos Restaurant
12.2018 - 04.2019

Hostess/Head Reservationist

Milos
03.2017 - 01.2019

Personal Assistant

Unknown
02.2016 - 04.2018

Liceo Linguistico

High School Diploma
09.2003 - 6 2008
Chiara Cucinella