Hi, I’m
Chiara Kitchen
High Point,NC
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in a foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Caring Pet Sitter brings experience in medication administration and basic animal care. Attentive and detail-oriented with passion for helping pet owners feel confident and at ease about pets' welfare while away.
Overview
9
years of professional experience
Work History
The Cheesecake Factory
Lead Hostess
06.2020 - Current
Job overview
- Awarded “Employee of the Month” for the month of July in 2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations by phone, answered customer questions and informed of accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Documented reservations and communicated changes to guests.
Family Friend
Animal Caregiver
06.2019 - 08.2019
Job overview
- Supervised and cared for Pitbull age 2, in owners' absence
- Provided basic dog grooming (cutting nails, bathing, brushing)
- Applied pet medication when requested
- Supplied pet with food and water
- Cleaned animals' quarters
- Provided 20-30 minutes of walk and play time outside daily
- Assisted owner with obedience training (sit, lay down, go inside kennel).
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
The Garcia Family
Babysitter
01.2017 - 01.2018
Job overview
- Cared for toddler age 2, and two girls age 4 and 6, during weekends and summer breaks
- Engaged children with fun activities, such as games, puzzles or pretend play
- Ensured children were fed, bathed if needed, and had afternoon nap prior to parents return in evening
- Cleaned and organized house whenever was necessary, minimizing parents clean-up time upon their return home
House Of Prayer Coffee Shop
Barista
01.2016 - 01.2017
Job overview
- Controlled line and crowd with quick, efficient service.
- Collected and authorized payments of guests.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained cleanliness and sanitation
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Operated cash register for cash with excellent accuracy levels.
Education
Guilford Technical Community College, Jamestown, NC
Associate of Science
05.2023
University Overview
- Honor Roll Summer 2021
- Honor Roll Fall and 2021
Jf Webb High School of Health And Life Sciences, Oxford, NC
High School Diploma
06.2019
University Overview
- Ranked in Top 28% of class
- Interact Club Member
- Completed AP course in Psychology
Skills
- Animal Care
- Organizational Skills
- Photography
- Computer Skills,
- Large Party Preparation
- Dining Room Monitoring
- Hospitality Management
- Professional Phone Etiquette
- Team Player
- Guest Satisfaction
- Adaptability and Dependability
- Behavior Management
- Menu Memorization
Additional Information
- Authorized to work in the US for any employer
Certified Registered Central Service Technician (CRCST)
Responsible for decontaminating, inspecting, assembling, disassembling, packaging, and sterilizing reusable surgical instruments or devices in a healthcare facility.
Timeline
Lead Hostess
The Cheesecake Factory
06.2020 - Current
Animal Caregiver
Family Friend
06.2019 - 08.2019
Babysitter
The Garcia Family
01.2017 - 01.2018
Barista
House Of Prayer Coffee Shop
01.2016 - 01.2017
Guilford Technical Community College
Associate of Science
Jf Webb High School of Health And Life Sciences
High School Diploma
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