CHIARA NELSON
Upper Marlboro,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Senior Sales Support Specialist
United Corporate Housing
Remote
06.2024 - 03.2026
- Developed and finalized contracts for client signatures to support sales initiatives and ensure compliance.
- Executed accurate data recording and management in Orion database, ensuring data integrity and accessibility.
- Streamlined communication processes between sales and operations teams to improve workflow efficiency.
- Contributed to team objectives in fast-paced environment.
- Coordinated responses and resources to handle special client requests.
- Coordinated guest check-in processes, enhancing overall customer satisfaction.
- Gave information about area attractions and provided directions.
- Ensured accurate communication of guest arrival and departure times to enhance service efficiency.
- Coordinated arrivals and departures of VIPs.
- Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
- Coordinated car rental arrangements to ensure timely on-site availability for guests.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
Global Housing Coordinator
National Corporate Housing
Washington, DC
12.2021 - 02.2024
- Coordinated housing solutions for corporate clients, ensuring timely occupancy and satisfaction.
- Managed vendor relationships to streamline procurement and service delivery processes.
- Oversaw property inspections, maintaining compliance with safety and quality standards.
- Trained and mentored junior staff on best practices in housing coordination and client management.
- Maintained database of housing resources, landlords, and management companies.
- Developed and delivered training programs for new hires within the Housing Coordinator role, ensuring a consistent level of knowledge and expertise among team members.
- Coordinated with different service providers to meet clients' individual needs.
Global Housing Coordinator
National Corporate Housing
Herndon, VA
12.2021 - 12.2023
- Oversaw inventory management for Canada and Latin America markets.
- Assisted in maintaining inventory by adding financial data and removing items as leases expire. Supported inventory management through the entry of financial information and deletion of assets upon lease termination.
- Conducted comprehensive inventory audits to ensure consistency and accuracy.
- Facilitated communication of vacate notices to local teams to minimize potential financial impacts.
- Collaborated with partners to identify and secure necessary inventory for operational needs.
- Prepared reservation documents and provided arrival information for guests. Assisted guests with inquiries and special requests.
- Assisting existing guests with maintenance requests, package notifications, questions, vacate procedures as well as working and coordinating with our team and local partners
- Facilitated timely touchpoint outreach for guests to enhance overall satisfaction.
- Responsible for increasing guest service survey response by doing outreach to guest upon arrival and departure. Guest service scores over 95%
- Monthly meetings with local team’s guest service to ensure guests had a seamless move in and enjoyable stay
Global Account Specialist/Global Account Manager
Bridgestreet
Reston, VA
03.2003 - 10.2020
- Oversaw account management and resource allocation for local and global accommodation requirements as primary contact.
- Responsible for demand conversion for 5 of the company’s top 10 accounts equating to $25 million year over year in sales
- Responsible for an additional 20 accounts in 2nd and 3rd tier resulting in over $5 million a year in sales
- Top Revenue Inside Sales award winner – 2013, 2014
- Receive and qualify all sales inquiry calls into the company; multi-channel response management
- Managed appointment scheduling and lead generation for outside sales team.
- Negotiate lease terms with expansive supply chain partner, new partners, independent providers
- Negotiate favorable rates on client’s behalf with various hotel chains through the Americas
- Manage service agreements and data entry into property management system (Oscar)
- Develop and maintain relationships with lessors/lessees by phone and e-mail interaction
- Management of small, medium, and large projects for global relocation or corporate clients
- Maintain client relations and responsive communication throughout the sales/integration process
- Generate proposals/bids for client review
- Participate in client meetings or trade shows on as needed basis
- Prepare daily, weekly, and monthly reports for upper management (marketing activity and revenue production) using property management System (Oscar)
- Monitor Bold Chat, interact with potential clients/ guests via instant message on the web
- Serve as Manager on Duty at least quarterly
- Collaborate regularly with sales, supply chain management, service, and leadership stakeholders to ensure focus on client priorities and our organizational objectives
Education
High School Diploma -
Duval High School
Greenbelt, MD05-1992
Travel And Tourism - Travel And Tourism
Associated Schools
Miami, FL04-1993
Skills
- Delphi
- Microsoft Office Suites/Outlook/Excel
- Microsoft CRM
- Oscar PMS
- Orion
- Epic
- Relouqest bid platform
- Dousign
- Esign, Bluemoon digital signature tool
- Lead qualification
- Sourcing/ Supply Chain management
- Supplier/partner negotiation
- Conversion-focused agent
- Customer Care
- Exceptional multi-tasker
- Continuous improvement
- Adaptability
- Team Leader
- Customer needs assessment
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Self motivation
Certification
- Sales Training
- Impact Leadership – Marriott
- Foundations – Marriott
- Positive Associate Relations - Marriott
- World Class Customer Service – Marriott
Timeline
Senior Sales Support Specialist
United Corporate Housing
06.2024 - 03.2026
Global Housing Coordinator
National Corporate Housing
12.2021 - 02.2024
Global Housing Coordinator
National Corporate Housing
12.2021 - 12.2023
Global Account Specialist/Global Account Manager
Bridgestreet
03.2003 - 10.2020
High School Diploma -
Duval High School
Travel And Tourism - Travel And Tourism
Associated Schools