Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chiara Ngefac

Upper Marlboro,MD

Summary

Proactive Direct Support Professional and Cashier with extensive experience in providing daily living assistance, emotional support, and exceptional customer service. Demonstrates strong skills in emergency management, communication, and maintaining a safe, organized environment. Brings a unique blend of caregiving and retail expertise to advance in a new role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Dignity Healthcare
06.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Provided daily living assistance and emotional support to individuals with disabilities."
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.

Cashier

Homeboy Seafood
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer inquiries and complaints, maintaining a 95% customer satisfaction rating

Cashier

Beauty4u
05.2023 - 06.2024


  • Welcomed customers and helped determine their needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Sales Associate

Ross Dress for Less
11.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Makeup Artist

Am's Makeover
01.2021 - 03.2023
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Increased customer loyalty through exceptional service and tailored makeup applications.

Secretary

Jongo Hub
06.2021 - 02.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

High School Diploma -

Saint Paul's English Catholic College
Dschang, Cameroon
06.2021

Skills

  • CPR and First aid
  • Safety and Comfort
  • Emergency management
  • Customer service
  • Communication
  • Multilingual
  • Multitasking
  • Cultural awareness
  • Adaptability

Certification

  • First Aid Certification -American heart association


Languages

English
Native or Bilingual
French
Native or Bilingual
Creole
Native or Bilingual

Timeline

Direct Support Professional

Dignity Healthcare
06.2024 - Current

Cashier

Homeboy Seafood
05.2024 - Current

Sales Associate

Ross Dress for Less
11.2023 - 02.2024

Cashier

Beauty4u
05.2023 - 06.2024

Secretary

Jongo Hub
06.2021 - 02.2022

Makeup Artist

Am's Makeover
01.2021 - 03.2023

High School Diploma -

Saint Paul's English Catholic College

Similar Profiles

CREATE PROFILE
Chiara Ngefac