Chiawa Bime
Grand Prairie,TX
Summary
Dynamic leader with extensive experience at Chengdu Benzeka Import and Export Trading Co., Ltd, excelling in change management and complaint resolution. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Multilingual support skills foster strong relationships, driving loyalty and repeat business in competitive environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
Chengdu Benzeka Import and Export Trading Co., Ltd
Chengdu, Sichuan
02.2023 - Current
- Enforced customer service standards to maintain high-quality service delivery.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Provided leadership during organizational changes to ensure stability and direction.
Customer Service Representative
RT Services SARL
Jinan, Shandong Province
10.2021 - 04.2024
- Resolved customer complaints through effective communication and problem-solving techniques.
- Answered inquiries with accurate information on products and services.
- Delivered timely customer service to address and resolve issues.
- Promoted high customer satisfaction by providing knowledgeable, friendly assistance.
- Maintained professionalism in stressful situations, diffusing tense interactions.
- Cultivated strong customer relationships to encourage repeat business.
Customer Service Officer
Hitech Cameroon SARL
Buea, South West
09.2015 - 08.2017
- Resolved customer complaints by providing effective solutions and guidance.
- Educated customers about product features and usage for better understanding.
- Analyzed customer feedback to identify areas for service improvement.
- Managed daily operations of the Customer Service Department.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
BBA - International Economics And Trade
Liaocheng University
China06-2021
Skills
- Change management
- Crisis management
- Complaint resolution
- Problem solving
- Effective communication
- Multilingual customer support
Certification
- completed TEFL and TESOL training
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Chief Executive Officer
Chengdu Benzeka Import and Export Trading Co., Ltd
02.2023 - Current
Customer Service Representative
RT Services SARL
10.2021 - 04.2024
Customer Service Officer
Hitech Cameroon SARL
09.2015 - 08.2017
BBA - International Economics And Trade
Liaocheng University