Chi Cu Vuong
Springfield,VA
Summary
Dynamic professional with extensive USPS experience and a proven track record in mail sorting and delivery. Expertise in staff training and complaint resolution, with a focus on optimizing routes and enhancing customer satisfaction. Strong commitment to safety and efficiency, complemented by exceptional problem-solving skills and dedication to service excellence.
Overview
6
6
years of professional experience
Work History
City Carrier Assistant, Full Time
USPS, United States Postal Service
Springfield, VA
09.2024 - Current
- Sorted and distributed incoming and outgoing mail accurately.
- Delivered mail and packages under diverse conditions to specified addresses.
- Operated postal delivery vehicles following safety regulations consistently.
- Maintained detailed records of deliveries and pickups on assigned routes.
- Assisted customers with inquiries regarding mail services effectively.
- Adhered to safety protocols while driving in various weather conditions.
- Completed routes within scheduled hours through effective time management.
- Used hand-held scanners to track packages during delivery.
Restaurant Manager, Full Time
Pho Ngon
Alexandria, VA
11.2023 - 08.2024
- Supervised daily restaurant operations, ensuring compliance with health standards.
- Trained staff in customer service, food handling, and safety protocols.
- Managed inventory and coordinated supply orders to optimize service efficiency.
- Resolved guest complaints promptly, enhancing overall dining experiences.
- Implemented promotional strategies that increased customer engagement and sales.
- Collaborated with kitchen staff to uphold food quality and presentation standards.
- Facilitated training on food preparation and cleaning procedures for new employees.
- Assisted with kitchen tasks during peak hours to support operational flow.
Chef Assistant, Full Time
Pho Ngon
Alexandria, VA
11.2022 - 11.2023
- Assisted in preparation of fresh ingredients for daily menu items.
- Supported head chef in efficient cooking and plating of dishes.
- Ensured compliance with food safety guidelines for safe food handling.
- Managed inventory by checking stock levels and reporting shortages.
- Participated in team meetings to discuss menu changes and specials.
- Maintained cleanliness of work areas throughout each shift.
- Prepared salads, sandwiches, appetizers, and other items as directed.
- Stocked food stations with necessary items and equipment before shifts.
Restaurant Server, Full Time
Pho Ngon
Alexandria, VA
11.2020 - 11.2022
- Delivered exceptional customer service to elevate dining experiences.
- Ensured accuracy and timeliness of food and beverage orders.
- Maintained cleanliness of tables and dining area to create welcoming atmosphere.
- Collaborated with kitchen staff for timely order preparation and presentation.
- Resolved customer complaints swiftly during peak hours to maintain satisfaction.
- Executed opening and closing duties, including setup, restocking, and equipment checks.
- Monitored guest satisfaction throughout meals by checking on each course.
- Processed cash transactions efficiently at register to ensure seamless payments.
Electrician Helper, Full Time
Ronald Reagan National Airport
Arlington, VA
08.2019 - 12.2019
- Assisted electricians in installing and repairing airport electrical systems.
- Supported troubleshooting of lighting and power issues in terminal areas.
- Followed safety protocols in high-traffic environments to minimize risks.
- Collaborated with team members to complete electrical tasks promptly.
- Utilized hand tools to install wiring and conduit effectively.
- Contributed to electrical installations, including adding wiring and adjusting breaker boxes.
- Set up ladders and scaffolding to access difficult locations safely.
Education
English-as-a-Second-Language Education
Northern Virginia Community College
Annandale, VA06-2020
High School Diploma -
Luong Van Can High School
Viet Nam07-2017
Skills
- Staff training and development
- Food safety compliance
- Complaint resolution
- Kitchen management
- Reliability and dependability
- Problem solving
- Multitasking
- Food preparation
- Dish preparation
- Kitchen safety protocols
- Knife skills
- Cash handling
- Guest service excellence
- POS management
- Drink preparation
- Mail sorting and delivery
- Vehicle operation
- Record keeping
- Customer service and support
- Route optimization
Languages
Vietnamese
Native/ Bilingual
Timeline
City Carrier Assistant, Full Time
USPS, United States Postal Service
09.2024 - Current
Restaurant Manager, Full Time
Pho Ngon
11.2023 - 08.2024
Chef Assistant, Full Time
Pho Ngon
11.2022 - 11.2023
Restaurant Server, Full Time
Pho Ngon
11.2020 - 11.2022
Electrician Helper, Full Time
Ronald Reagan National Airport
08.2019 - 12.2019
English-as-a-Second-Language Education
Northern Virginia Community College
High School Diploma -
Luong Van Can High School