Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
AccountManager

CHIDIEBERE FRANCIS ZIMOHA

QUEENS,NY

Summary

Seasoned Store Manager specializing in the management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

17
17
years of professional experience

Work History

Store Manager

Rite Aid Pharmacy
01.2012 - Current
  • Excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform to voice concerns.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations target current business conditions and forecast needs.
  • Increase sales volume by 10% and store conditions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Approved regular payroll submissions for employees

Assistant Store Manager

Rite Aid Pharmacy
08.2006 - 12.2011
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Increased customer count and sales volume by 10%, and store conditions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Reported issues to higher management with great detail
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery

Education

MBA - Business Administration And Management

DeVry University/Keller School of Management
East New York, NY
08.2021

Master’s - Business Administration and Management

DeVry University/Keller Graduate School of Management
New York, NY
08.2021

Skills

  • Interviewing
  • Management
  • Accounting
  • Customer Service
  • Product Receiving
  • Conflict Resolution
  • Relationship Building
  • De-Escalate Customer Grievances
  • Cash Management
  • Order Processing
  • Inventory Management
  • Employee Training
  • Merchandising
  • Up-selling Products
  • Recruiting and Hiring
  • Microsoft Windows

Affiliations

Delta Mu Delta (DMD) Alpha Chi (AX) The National Society of Leadership and Success (NSLS)

Timeline

Store Manager

Rite Aid Pharmacy
01.2012 - Current

Assistant Store Manager

Rite Aid Pharmacy
08.2006 - 12.2011

MBA - Business Administration And Management

DeVry University/Keller School of Management

Master’s - Business Administration and Management

DeVry University/Keller Graduate School of Management

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CHIDIEBERE FRANCIS ZIMOHA