Jeannette Drake

The position of transitional lead was devised for any region (FE or RX) where the regional leader has moved on. In their absence, a qualified store manager would take over the area while partnering with an "in role" regional leader and continue to run their home store until last day of business.

1. Work with store leaders closing stores

2. Assist with scheduling and workflow

3. Manage financial closing procedures

4. Support RX dept. and regional pharmacy leader in pharmacy

closing

5. Support on-site needs in stores throughout the region

6. Work with scheduling of Hippa, Records, Hazmat pick-ups

7. Work with an support SB360 team lead for a successful liquidation

of each store

8. Report with immediate and timely needs of the business to the

Divisional President.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.