Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CHIDUBEM NGOZI OKERULU

Douglasville,GA

Summary

Dynamic Customer Care Representative with a proven track record at Divine Favor Home Healthcare, excelling in conflict resolution and patient care. Skilled in digital radiography and communication, fostering long-term relationships that ensure client satisfaction, and seamless service delivery. Passionate about enhancing customer experiences, and supporting teams.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Divine Favor Home Healthcare
Atlanta, GA
05.2025 - Current
  • Managed customer inquiries, reducing service delays by 10% through efficient issue resolution.
  • Delivered empathetic support that improved client satisfaction scores by 15%.
  • Scheduled and confirmed appointments, ensuring 100% compliance with company policies.
  • Cultivated long-term customer relationships, increasing repeat engagement by 12%.

Customer Support Associate

Douglasville Nursing and Rehab
Altanta, GA
01.2024 - 01.2025
  • Responded promptly to customer requests, improving response time by 10% and reducing wait complaints.
  • Collaborated with team members and supervisors, resolving 70% of issues on first contact.
  • Maintained accurate service records, cutting documentation errors by 15%.
  • Delivered individualized support, boosting overall customer satisfaction ratings by 18%.

Customer Service Assistant

Benton house of douglasville LLC
Altanta, GA
12.2024 - 04.2024
  • Assisted clients with daily service needs, ensuring quality care and satisfaction.
  • Provided emotional support and guidance to customers in sensitive situations.
  • Maintained organized environments while documenting customer interactions.
  • Coordinated with team members to ensure smooth service delivery.

Education

Bachelor of Science - Radiography

College of Health Science and Technology, Nnamdi Azikiwe University – Nnewi Campus
Nnewi, Nigeria

Skills

  • Diagnostic imaging
  • Equipment maintenance
  • Equipment positioning
  • Patient care
  • Digital radiography
  • Mobile X-ray
  • Film processing
  • Digital picture archiving
  • Radiologic imaging
  • Radiation protection
  • Imaging technique
  • Patient safety
  • Patient documentation
  • Medication knowledge
  • Medication Administration
  • Infection control
  • Customer support and client care
  • Effective communication (verbal and written)
  • Conflict resolution and complaint handling
  • Scheduling and service coordination
  • Recordkeeping and documentation
  • Team collaboration and relationship building
  • Microsoft Office (Word, PowerPoint, SharePoint, Excel)

Certification

  • Georgia Certified Medication Aide (CMA)
  • Georgia Nursing Assistant (CNA)
  • American Heart Association BLS/CPR and AED
  • Medical Coding and Billing (Coursera)
  • Project Management (Coursera)
  • PGC (Computed Tomography), RRBN (Diagnostic Radiography), ARN (Diagnostic Radiography)

Timeline

Customer Care Representative

Divine Favor Home Healthcare
05.2025 - Current

Customer Service Assistant

Benton house of douglasville LLC
12.2024 - 04.2024

Customer Support Associate

Douglasville Nursing and Rehab
01.2024 - 01.2025

Bachelor of Science - Radiography

College of Health Science and Technology, Nnamdi Azikiwe University – Nnewi Campus

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