Chiedza Nadia Tapfumaneyi
Chicago,IL
Summary
Support Application Consultant with an aptitude to learn, committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for customers. Experienced in SQL and various business applications.
Overview
12
12
years of professional experience
Work History
Epic Application Analyst
CSI Healthcare IT
02.2020 - Current
- Providing leadership and serving as technical resource to team; Designing, testing, training, implementing, and ensuring proper sequence of environment management.
- Defined IT process workflows through meetings with stakeholders at nations top 20 hospitals.
- Developed automation in JavaScript and HTML to increase efficiency by 50%.
- Worked with multiple teams to develop customer focused solutions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Interviewed key stakeholders regarding internal vs. external
procedures and needs. Created macros that analyzed 5 years documentation patterns; findings resulted in the
implementation of templates that minimized documentation time and breaches in policy.
Epic Credentialed Trainer
Divurgent
01.2016 - 01.2020
- Assisted in nationwide software implementation at 5 of top 20 hospitals in country.
- Successfully led Instructional design and delivery for approximately 10000-42000 at each facility.
- Developed and presented 100+ page lesson plan that captured solution capabilities, policies,
procedures, and user manuals. Implementation of solution decreased patient wait times by hour on average. - Supported project manager in network optimization and workforce management.
- Assisted in data retrieval from various business applications including Excel.
- Coordinated training and go-live schedules across sites with supervisors and managers to optimize work-flow management, leading to seamless software transition.
Epic ATE Support Specialist
OSF Medical Center
06.2015 - 06.2016
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed network issues and configured hardware, devices, and software to set up work stations for 10000+ employees.
- Created over 1000+ accounts and assigned permissions.
Student Manager
Knox College
06.2012 - 06.2015
- Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.
- Handled routine issues independently and coordinated solutions to complex operational and problems for 1500 students.
- Trained 100+ staff in department procedures and requirements to build cohesive and successful team.
- Established team priorities, maintained schedules and monitored performance.
Corporate Banking Intern
Barclays Bank Of Zimbabwe
06.2011 - 09.2012
- Interpreted data on price, yield, stability, future investment-risk trends, economic influences, and other factors affecting investment programs
- Inform investment decisions by analyzing financial information to forecast business, industry and economic conditions.
- Supported daily operations and increase sales and service goals. by 30%.
- Greeted 250+ customers in bank lobby and assisted with issues.
- Generated monthly reports on customer activity and customer feedback
Education
Bachelor of Arts - Neuroscience & Economics
Knox College
Galesburg, Illinois06.2015
Skills
- Customer-focused solutions
- User provisioning
- Technical support and assistance
- Configuration and Reporting
- Queries and data retrieval
- Bug Fixes
- Implement and optimize system
- Team player
Timeline
Epic Application Analyst
CSI Healthcare IT
02.2020 - Current
Epic Credentialed Trainer
Divurgent
01.2016 - 01.2020
Epic ATE Support Specialist
OSF Medical Center
06.2015 - 06.2016
Student Manager
Knox College
06.2012 - 06.2015
Corporate Banking Intern
Barclays Bank Of Zimbabwe
06.2011 - 09.2012
Bachelor of Arts - Neuroscience & Economics
Knox College
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