Video Games
William Newbauer
Cybersecurity
Lonoke,AR
Summary
Insightful Information Technology Manager with 15 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
11
11
Certificates
Work History
Course Manager - GS-1712-11
Cyber & Information Advantage Battalion, PEC
North Little Rock, AR
06.2022 - Current
- Managed 9 information technology courses from Microsoft and CompTIA
- Responsible for 4 contracted instructors and ensuring instructors maintained proper certifications and conducted regular assessments and instructor evaluations.
- Ensured compliance with accreditation requirements through proper documentation and reporting procedures.
- Optimized course schedules to accommodate diverse student needs while maintaining efficient use of faculty resources.
- Received Army Instructor certification
- Maintained accurate records of student attendance, grades, and other relevant information in accordance with institutional policies.
- Monitored course progress to identify areas for improvement and make necessary adjustments in timely manner.
- Improved course quality by conducting regular evaluations and gathering feedback from students and instructors.
- Evaluated instructor performance using established criteria, providing constructive feedback for continuous improvement in teaching methods.
- Testing site administrator for on-site Pearson VUE testing center
- Promoted classroom safety, collaboration, and best practices.
Information Systems Security Manager (CW3 255S)
Arkansas Army National Guard
Fayetteville, AR
11.2004 - Current
- Oversaw IT department operations and training.
- Technical advisor to executive management, providing detailed technical advise to key executive staff.
- Managed team of 15 IT personnel responsible for critical network communications systems in high stress environments.
- Recognized by his peers for his leadership and technical knowledge receiving both William J. Vincent leadership award and Signal Regimental Association's Bronze Order of Mercury.
- Assessed security measures against government policies and regulations.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Monitored daily operations for accuracy of regulations, terms and conditions as well as policies and procedures.
- Reviewed existing technical specifications to identify and eliminate potential security flaws and weaknesses.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Prepared and maintained regular system assessment and evaluation documents, informing CSO of discovered faults or discrepancies in operations.
- Supervised staff members in education of all company employees on common threats and ways to promote cybersecurity best practices.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Wrote policy, procedure and manuals governing internal IT use.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to commander's vision, mission and purpose.
SharePoint Administrator
G6 Web Services Team, NGB
Remote - Little Rock, AR
02.2023 - 02.2024
- Enhanced SharePoint functionality by implementing custom solutions and workflows.
- Assisted in planning of company-wide collaboration initiatives using SharePoint as primary toolset.
- Evaluated emerging technologies and trends regularly; recommended enhancements that would improve overall effectiveness and efficiency within organization's use of SharePoint resources.
- Created comprehensive documentation of system configurations, procedures, and best practices for future reference purposes.
- Managed site permissions effectively, ensuring proper access levels for all users across organization.
- Coordinated with IT teams to ensure seamless integration between SharePoint infrastructure and other business systems.
- Migrated existing content to new SharePoint platforms seamlessly, minimizing disruptions to daily operations.
- Provided expert guidance during audits related to compliance within organization's internal policies and industry regulations.
- Led research and development of internal white paper on a critical PII breach inside A365 environment
- Contributed significantly to overall success of several high-profile projects by leveraging advanced knowledge of SharePoint tools.
- Utilized AI to create PowerShell scripts to help automate identifying document libraries with potential PII data
Information Systems Technician - GS09-2210
Arkansas Army National Guard
Fort Chaffee, AR
12.2015 - 06.2022
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Updated customers and senior leaders on progress and roadblocks.
- Assisted in development of long-term strategies to grow department and resources.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Customized and repaired technology based on staff requests.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Increased employee productivity with thorough training on new software tools and processes.
Electronics Mechanic - WG-2604-11
Arkansas Army National Guard
Fort Chaffee, AR
05.2011 - 12.2015
- Leveraged comprehensive technical expertise to solve moderate to complex problems by interpreting blueprints and manufacturer manuals.
- Prepared and maintained radio maintenance records and historical documents.
- Maintained hand and special tools in safe and serviceable condition and reported unserviceable tools and equipment to management.
- Prioritized workload to maintain schedules on assigned projects.
- Applied technical knowledge of radio and communication systems to determine equipment malfunctions.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Installed and configured new devices and system components.
- Employed expertise in restoring equipment condition and operation by following equipment technical manuals.
- Responsible for identifying and ordering correct system components and repair parts.
- Performed annual maintenance on critical communication systems.
- Performed component level repair on highly sophisticated radio communications equipment.
Education
Bachelor of Science - Technical Management
DeVry University
Downers Grove, IL 08.2020 - 04.2021
Associate of Science - General Studies
Vincennes University
Vincennes, IN 01.2013 - 05.2015
Timeline
CompTIA Advanced Security Practitioner (CASP+)
05-2023
CompTIA Security+
05-2023
CompTIA Network+
05-2023
SharePoint Administrator
G6 Web Services Team, NGB
02.2023 - 02.2024
CompTIA Cybersecurity Analyst (CySA+)
10-2022
EC-Council Certified Ethical Hacker (CEH)
08-2022
Course Manager - GS-1712-11
Cyber & Information Advantage Battalion, PEC
06.2022 - Current
ISC2 Certified Information Systems Security Professional (CISSP)
04-2022
GIAC Certified Windows Security Administrator (GCWN)
05-2021
GIAC Certified Forensic Examiner (GCFE)
04-2021
GIAC Certified Intrusion Analyst (GCIA)
04-2021
GIAC Systems and Network Auditor (GCNA)
02-2021
Bachelor of Science - Technical Management
DeVry University
08.2020 - 04.2021
Top Secret/Sensitive Compartmented Information Security Clearance (TS-SCI)
02-2017
Information Systems Technician - GS09-2210
Arkansas Army National Guard
12.2015 - 06.2022
Associate of Science - General Studies
Vincennes University
01.2013 - 05.2015
Electronics Mechanic - WG-2604-11
Arkansas Army National Guard
05.2011 - 12.2015
Information Systems Security Manager (CW3 255S)
Arkansas Army National Guard
11.2004 - Current
Certification
ISC2 Certified Information Systems Security Professional (CISSP)
Interests
Cycling
Camping
Sports Cars
HAM Radio
Affiliations
• Endorsed Member – International Information System Security Certification Consortium
• Lifetime Member & Bronze Order of Mercury recipient – Signal Corps Regimental Association
• Lifetime Member – Military Officers Association of America
• Lifetime Member – Enlisted Association of the National Guard of the United States
• Lifetime Member – National Guard Association of Arkansas
• Lifetime Member – National Guard Association of the United States
• Member – United States of America Warrant Officer Association
• Member – Association of the United States Army
• Member – Veterans of Foreign Wars
• Member – American Legion
• Eagle Scout – Boy Scouts of America
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