Chieko Berg
Henderson,NV
Summary
Experienced professional with a deep commitment to serving the community and a strong passion for helping others. Possessing over 22 years of honed guest service skills, now seeking to leverage extensive experience in sales and a genuine desire to make a difference in people's lives. Dedicated and driven, eager to contribute expertise in a role that combines a service-oriented background with sales experience, ultimately making a positive impact on both customers and the community.
Overview
12
12
years of professional experience
Work History
Agent
New York Life Insurance Company
07.2023 - Current
- Assisting clients with custom tailored solutions to retirement planning, insurance protection and other personal and business insurance needs
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Facilities Support Technician
The Strat Hotel and Casino
05.2021 - Current
- Project management: creating work orders, coordinating with vendors and various departments to complete projects
- Keep management and necessary departments updated on status of projects and work orders
Reception Technician / Phlebotomist
CSL Plasma
05.2020 - 09.2021
- Greet all donors
- Provide a comfortable experience for donors
- Assist qualified donors in completing the screening process
- Maintained confidentiality of sensitive information by adhering to policies and procedures.
Night Auditor/ Supervisor
The Strat Hotel and Casino
08.2020 - 05.2021
- Run data report and analyze daily and monthly revenue
- Provides excellent service to all hotel guests by checking guests in and out of the hotel, answering phone calls, and resolving guest concerns in a positive manner
- Contributed to the development of training materials for new night auditors, ensuring a consistent approach to onboarding across the team.
Property Acquisitions Manager
Cre8tive Home Solutions
07.2019 - 02.2020
- Liaison between home owners, investors, real estate agents, and attorneys
- Analyzing each property and potential solution to each case then determining which investor, real estate agent and or attorney we would work with
- Developed strong relationships with brokers and sellers to facilitate smoother transactions and secure competitive deals.
Reiki Therapist
Self Employed
03.2019 - 02.2020
- Administer and bring awareness of energy healing
- Duties include: building good rapport, bookkeeping, maintaining a clean and comfortable work space, and maintaining high personal and professional code of ethics
Document Specialist
Opportunity Village
07.2018 - 04.2019
- Responsibilities include: indexing, verifying records accurately, tracking of documents, coaching all including adults with special needs
Catering and Conference Services Administrative Assistant
Cosmopolitan of Las Vegas
01.2018 - 07.2018
- Provide custom conference experience for each group.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
VIP Services Coordinator
Cosmopolitan of Las Vegas
02.2013 - 01.2018
- Provide personalized five star experience
- Cater to high end clientele offering front desk, concierge, casino and beverage services. Ensuring a well coordinated travel experience
- Duties include: run and send daily reports, coach new team members, inventory and order for the office, kitchen, and bar.
Education
Medical Diagnostics
College of Southern Nevada
Wine Education
UNLV
American College of Financial Services
Skills
- Customer service and care
- Relationship building
- Problem-solving skills
- CRM software usage
Timeline
Agent
New York Life Insurance Company
07.2023 - Current
Facilities Support Technician
The Strat Hotel and Casino
05.2021 - Current
Night Auditor/ Supervisor
The Strat Hotel and Casino
08.2020 - 05.2021
Reception Technician / Phlebotomist
CSL Plasma
05.2020 - 09.2021
Property Acquisitions Manager
Cre8tive Home Solutions
07.2019 - 02.2020
Reiki Therapist
Self Employed
03.2019 - 02.2020
Document Specialist
Opportunity Village
07.2018 - 04.2019
Catering and Conference Services Administrative Assistant
Cosmopolitan of Las Vegas
01.2018 - 07.2018
VIP Services Coordinator
Cosmopolitan of Las Vegas
02.2013 - 01.2018
Medical Diagnostics
College of Southern Nevada
Wine Education
UNLV
American College of Financial Services
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