Chigozie Onyemauwa
Houston,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
19
19
years of professional experience
Work History
Computer Technician
Conns Appliances, Inc
06.2013 - 10.2024
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for customers.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring computers to peak performance.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Proved successful working within tight deadlines and a fast-paced environment.
Warehouse Assistant
SAFEWAY GLOBAL SHIPPING COMPANY
01.2013 - 06.2013
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Senior Garment Technologist
Presidential Collections, Aba, Nigeria
06.2005 - 05.2012
- Mentored junior team members to enhance their skills and improve overall team productivity.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
- Head of production development.
- Computer-aided pattern cutting design.
- Mechanical and electronics consultant.
Computer Support Specialist
M-MOORE ELECTRONICS
06.2005 - 05.2012
- Owner of M-MOORE ELECTRONICS Services.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Repairs PC laptops, desktops, and various electronics consumables for customers and clients.
Education
High School Diploma -
City College Port Harcourt
Port Harcourt, Rivers State, Nigeria.09.1997
Skills
- Providing customer support, developing service strategies, and implementing innovative solutions to troubleshoot issues and drive continuous improvement
- Attention to Detail
- Work Integrity
- Installation and Repair
- Computer Troubleshooting
- Proficient in computer hardware, internet basics and computer applications
- Microsoft Word, Access, Outlook, Excel, PowerPoint
- Computer Assembly
- Desktop and laptop installations
Timeline
Computer Technician
Conns Appliances, Inc
06.2013 - 10.2024
Warehouse Assistant
SAFEWAY GLOBAL SHIPPING COMPANY
01.2013 - 06.2013
Senior Garment Technologist
Presidential Collections, Aba, Nigeria
06.2005 - 05.2012
Computer Support Specialist
M-MOORE ELECTRONICS
06.2005 - 05.2012
High School Diploma -
City College Port Harcourt
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