Chioma Igwiloh
Prosper,TX
Summary
Accomplished Case Manager with a proven track record at Novel Hospice, adept in crisis intervention and case documentation. Leveraged problem-solving and organization skills to develop tailored support strategies, achieving significant positive client outcomes. Continuously advanced professional expertise, ensuring compliance and effective case management.
Overview
5
5
years of professional experience
Work History
Case Manager
Novel Hospice
Dallas Tx
03.2022 - 05.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Case Manager
V Care Hospice
Dallas, Tx
01.2021 - 01.2022
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Case Manger
Landmark Hospice
Plano, TX
03.2019 - 01.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
Bachelor Of Science - Nursing
Chamberlain University
Irving, TX03.2019
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Positive Attitude
- Conflict Resolution
- Decision-Making
- Case Planning
- Documentation proficiency
- Crisis Intervention
- Treatment Planning
Timeline
Case Manager
Novel Hospice
03.2022 - 05.2024
Case Manager
V Care Hospice
01.2021 - 01.2022
Case Manger
Landmark Hospice
03.2019 - 01.2021
Bachelor Of Science - Nursing
Chamberlain University