Chi Khanh Vo
Apopka,FL
Summary
Business Manager with over 5 years of experience leading daily operations, budgeting, scheduling, and team management in a fast-paced service environment. Graduated with a Bachelor of Science in Health Sciences (Pre-Clinical Track) in May 2024, and is currently pursuing the Master of Health Informatics (MHI) program at the University of Central Florida. I have a strong background in data tracking, process optimization, and performance analysis, with a growing focus on healthcare systems, informatics, and technology-driven decision-making. Bilingual in English and Vietnamese.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Licensed Nail Technician
Eola Nail Skin Care Bar
Orlando, FL
01.2024 - Current
- Created positive first impressions by warmly welcoming all clients to the spa
- Collaborated with team members following standardized opening and closing procedures to ensure operational consistency
- Managed appointment confirmations and client communication to support schedule accuracy
- Anticipated and addressed client concerns promptly to enhance satisfaction.
- Delivered nail and spa services while maintaining high standards for quality, safety, and efficiency within scheduled timeframes
- Ensured compliance with health and safety regulations during services
- Maintained up-to-date knowledge of manicure, pedicure techniques, and beauty care industry trends.
Nail Salon Manager
Chi Spa Nails in Sandford
Sandford, FL
01.2019 - 01.2024
- Led daily operations for a full-service salon serving 100-150 clients weekly, ensuring efficient service quality delivery and staff coordination
- Developed and managed operating budgets in databases; tracked daily, monthly, and quarterly revenue and expenses, improving financial visibility and cost control
- Maintained POS systems for appointments, staff schedules, and financial records, supporting accurate reporting and decision-making
- Oversaw inventory sourcing and usage tracking, reducing supply shortages and waste by ~15%
- Led marketing and promotional initiatives that supported consistent clientele and repeat business
- Optimized scheduling for 10+ staff members based on peak demand and seasonality, improving labor efficiency by ~15-20%
- Trained, onboarded, and mentored new employees, improving workflow consistency and reducing preparation time
- Consulted and resolved customer issues using clear communication and structured problem-solving to maintain strong retention and satisfaction, and long-term client relationships
- Developed and executed Instagram, Facebook, Google ads, and TikTok marketing campaigns to showcase services and attract new clients, increasing bookings by 45%
- Implemented client loyalty programs and promotions through social media platforms.
Education
Master of Science - Healthcare Informatics, MHI
University of Central Florida
Orlando, FL05-2027
Bachelor of Science - HEALTH SCIENCE, PRE-CLINICAL TRACK
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL05.2024
ASSOCIATE OF ARTS DGREE -
VALENCIA COLLEGE
Orlando, FL07.2021
Skills
- Operation and staff management
- Budgeting and financial tracking
- Data organization and reporting
- Time management and scheduling planning
- Leadership and supervision
- Customer service
- Team collaboration
- Analytical thinking
- Problem resolution
- Attention to detail
- Adaptability and learning trends
- Proficient in digital POS systems
- Digital marketing (social media)
- Bilingual: English/Vietnamese
Academic Research and Projects
Research Proposal: Smoking Methods and Lung Cancer Risk | HSC 4930: Health Science Seminars, Fall 2023
- Collaborate with team to design research proposal poster comparing traditional cigarette use and e-cigarette use among adult males
- Conducted literature review, defined variables, and developed research methodology
- Created and presented a final research poster summarizing findings and study design
Completed Electronic Health Records (EHR) laboratory course | HIM 5118C: Health Care Informatics and Information Technology, Spring 2025 – order entry, patient data management, lab result interpretation
ChronoMedix – Midterm & Final Project | HIM 6122C: System Analysis and Design, Spring 2025
- Developed IEEE-compliant Software Requirement Specifications (SRS) and Software Design Documents for ChronoMedix, a hospital patient scheduling system.
- Defined functional and non-functional requirements, optimized clinician workflows, and adapted IEEE templates to project scope.
CPOE System Implementation Project – Northwoods Community Medical Care Center Case | HIM 6123C: Project Management, Fall 2025
- Managed a nine-month CPOE rollout, including task scheduling, timeline management, resource allocation, and systems testing using Microsoft Project 2019 within a $300K budget.
EHR Data Architecture Project– Local Hospital Orlando case | HIM 6124C: Data Architecture and Modeling, Fall 2025
- Designed data capture and migration techniques for a new EHR system, incorporating HL7 interoperability, semantic web technologies, cloud/ASP solutions, NLP for ICD-10 coding, and LOINC for lab data management.
Certification
Florida Board of Cosmetology License - since 2019
Timeline
Licensed Nail Technician
Eola Nail Skin Care Bar
01.2024 - Current
Nail Salon Manager
Chi Spa Nails in Sandford
01.2019 - 01.2024
Master of Science - Healthcare Informatics, MHI
University of Central Florida
Bachelor of Science - HEALTH SCIENCE, PRE-CLINICAL TRACK
UNIVERSITY OF CENTRAL FLORIDA
ASSOCIATE OF ARTS DGREE -
VALENCIA COLLEGE