Chikita L. Dickens
Wendell,NC
Summary
Customer Service Professional seeking for employment in the role of a Human Resources Technician 1, Administrative Assistant or Patient Registration Representative in the Healthcare Industry.
Overview
9
9
years of professional experience
Work History
Special Education Teacher
Nash County Public Schools
Rocky Mount, NC
01.2024 - 01.2025
- Assist the High School Freshman students with Math 1 with learning disabilities. I prepared for and sat in on IEP meetings with students and parents
- Assist the Sophomores and Juniors with seeking employment during High School to transition after graduation, filling out job applications, cover letters and resumes. Also, prepared for a mock interview, attire for an interview and what skills to obtain
Call Center Consultant
The Department of Commerce
Raleigh, NC
03.2021 - 12.2023
- Assist with inbound and outbound calls. I help the claimant’s to apply for and process unemployment claims, resolve overpayment and appeal inquiries and resolve technical issues
- Fraud prevention, providing to the claimant, employer and anonymous caller all the required steps for identity theft protection. Assisted with different projects assigned by my supervisor; escalations-calling the claimant’s with claim status and reducing frequent callers
Call Center Specialist
Walgreens Pharmacy
Rocky Mount, NC
10.2019 - 12.2020
- Registered customers in the Save-A-Trip prescription refill program to receive an email or text message notification. Updated the customer’s profile to earn and redeem points for in-store purchases for the Cash Rewards program
- Placed online orders for retail products, troubleshoot and reset passwords with login issues, create escalation cases
Detection Investigation Analyst Sr.
PNC Bank
Rocky Mount, NC
04.2018 - 04.2019
- Verified fraudulent activities, reset the account, activate and deactivate credit and debit cards
- Cancelled and reissued credit and debit cards and increased the credit daily limit
Consumer Support Associate Rep II
PNC Bank
Rocky Mount, NC
11.2015 - 04.2018
- Scheduled payment arrangements, waived overdraft fees and processed customer complaints
- Setup cases to be researched and investigated for a resolution
Education
Graduate Studies Certification - Human Resource Management
University of Phoenix
Phoenix, AZ11.2020
Bachelor of Science - Journalism & Mass Communication
North Carolina Agricultural & Technical State University
Greensboro, NC05.2006
Skills
- Excellent oral, written, communication and analytical skills, detailed oriented
- Proficient PC knowledge and navigational skills (Microsoft Office, Customer Support, various company databases)
- Administrative, Office Support, Organizational, Planning and Data Entry skills associated with various company procedures and protocols
- Efficient individual worker as well as collegial team member, fast learner, multitasker, reliable, dependable, adaptable, trustworthy, realistic
Timeline
Special Education Teacher
Nash County Public Schools
01.2024 - 01.2025
Call Center Consultant
The Department of Commerce
03.2021 - 12.2023
Call Center Specialist
Walgreens Pharmacy
10.2019 - 12.2020
Detection Investigation Analyst Sr.
PNC Bank
04.2018 - 04.2019
Consumer Support Associate Rep II
PNC Bank
11.2015 - 04.2018
Graduate Studies Certification - Human Resource Management
University of Phoenix
Bachelor of Science - Journalism & Mass Communication
North Carolina Agricultural & Technical State University